Customer Care Team Lead
Central Coast, New South Wales, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Open to candidates who can work full-time onsite in Central Coast, New South Wales, Australia. The employer encourages applications from Aboriginal and Torres Strait Islander peoples, veterans, and candidates of all ages, abilities, gender identities, and cultural backgrounds.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Cleanaway is a large Australian waste management business focused on turning waste into useful resources and renewable energy. The company operates nationally, serves millions of customers and communities, and employs more than 10,000 people. Its longer-term ambition is to be known for innovation, sustainability, and strong health, safety, and environment performance.
Role Overview
This opportunity is for a people-focused leader to oversee a busy Customer Care team based in Somersby on the Central Coast. The team supports councils, municipal clients, and residential customers in a high-volume environment where every day brings different customer issues and service demands. The role suits someone who enjoys coaching people, improving performance, and leading a team that directly supports community services.
What You Will Do
- Lead, support, and motivate customer care staff so the team works well together and delivers strong service.
- Coach team members to meet and exceed service targets and operational goals.
- Manage a fast-moving contact centre environment that includes calls and shared email inboxes.
- Support both municipal and residential customer enquiries and service needs.
- Balance workflow, staffing, and daily demand, including seasonal peaks.
- Handle escalations and complaints and work toward practical resolutions.
- Step in personally during busy periods to help keep service levels on track.
About You
You should bring solid leadership experience and a history of developing high-performing teams. You will need confidence in setting standards, managing performance, and getting the best out of people. Experience in planning rosters, managing workloads, or allocating resources will be useful. A calm, solution-oriented approach is important when resolving complaints or difficult situations. Strong communication, a hands-on style, and the ability to earn trust with both staff and stakeholders are key. Previous contact centre or high-volume customer service experience is helpful, but the main requirement is strong leadership.
Benefits
- Competitive salary package.
- Opportunities for career growth and development.
- Paid parental leave.
- Employee benefits including an annual share plan offer, novated leasing, optional flu vaccinations, EAP support, private health insurance discounts, company discounts, and more.
Recruitment Process
The hiring process may include criminal history checks, medical assessments, drug and alcohol testing, and verification of qualifications, licences, and right-to-work status. Internal candidates will be notified within two weeks after the closing date. The company encourages applications from Aboriginal and Torres Strait Islander peoples, and welcomes candidates of all ages, abilities, gender identities, experiences including veterans, and cultural backgrounds. If adjustments are needed during recruitment, candidates can contact the company by email.
Additional Information
Applications close on 17 Jul 2026 at Australian Eastern Standard Time. Vacancy number: 524328. This is a permanent full-time position located in Central Coast, NSW, Australia.