Customer Service Officer

About Cleanaway Waste Management

Join Cleanaway Waste Management and contribute towards creating a sustainable future. We are Australia's leading waste management company, transforming waste into valuable resources and renewable energy. As an ASX-listed company with over 10,000 employees, we aim to be recognised for innovation and outstanding health, safety, and environmental performance while serving millions nationwide.

Position Summary

We are seeking a dedicated Customer Service Officer who is passionate about supporting customers and building strong relationships. This full-time, permanent role involves handling inquiries, resolving issues effectively, and enhancing customer satisfaction in a fast-paced environment.

Key Responsibilities

• Develop and maintain customer relationships using effective strategies to enhance retention, satisfaction, and sales growth.
• Respond to customer requests via Salesforce CRM.
• Strive for first-contact resolution to ensure customer contentment and operational efficiency.
• Manage pricing enquiries and escalate for proper compliance and approvals when necessary.
• Investigate, document, and resolve customer complaints to achieve positive results.
• Keep detailed records of inbound and outbound communication including calls and emails.

Candidate Profile

• Experience in customer service or sales roles.
• Demonstrated ability to handle complaints and resolve issues efficiently.
• Excellent communication and negotiation skills.
• Ability to stay calm and perform well in a high-pressure, fast-moving environment.
• Experience with Salesforce CRM is advantageous but not mandatory.
• Intermediate proficiency in Excel.

Benefits and Additional Information

• Competitive salary package.
• Opportunities for professional growth and career development.
• Employee benefits including an annual share plan, novated leasing, optional flu vaccinations, access to employee assistance programs, private health insurance discounts, company discounts, and more.

Employment Details and Inclusion

The position is a permanent, full-time role based in Mandurah, Western Australia. Our hiring process includes reference checks, verification of qualifications, licenses, and right-to-work status. We actively promote diversity and encourage applications from Aboriginal and Torres Strait Islander peoples as well as individuals of all ages, abilities, gender identities, experiences, and cultural backgrounds. Reasonable adjustments during recruitment can be arranged upon request for applicants contacting inclusion@cleanaway.com.au.