Job description

About the Company

OutScout partners with a General Manager at a rapidly expanding firm specializing in climate risk and catastrophe modeling software. Their solutions assist insurers, reinsurers, banks, governments, and large organizations in comprehending the financial consequences of natural disasters.

Role Overview

We are seeking a Head of Customer Success to spearhead client management efforts, enhance retention and growth, and establish an efficient customer success team. This position involves overseeing a global team of two and setting the strategic direction for the department. The role demands close collaboration with sales and ownership of strategic customer accounts while remaining actively involved in client relations.

Key Responsibilities

Serve as the main contact for enterprise clients and maintain strategic partnerships.
Lead customer onboarding, drive adoption, sustain retention, and promote growth opportunities.
Collaborate with Sales, Product, and Engineering teams to elevate the customer experience.
Detect customer risks early and formulate strategies to mitigate churn.
Develop customer success frameworks, including processes, playbooks, and performance indicators.
Guide and support a small team within the customer success department.

Candidate Profile

Minimum of five years in customer success, account management, or related client-focused roles.
Experience serving enterprise B2B SaaS or data and analytics clientele.
Proven track record managing customer renewals, upselling, and nurturing relationships with executive stakeholders.
Strong leadership capabilities combined with exceptional communication and collaborative skills.
Background in insurance, risk management, or other technical sectors is advantageous.
Able to thrive in a dynamic, hands-on, and fast-paced growth environment.

Compensation

The remuneration package includes a base salary ranging from $125,000 to $150,000 along with a 10% performance bonus.

Head of Customer Success