Customer Care Officer

About Al-Qadsiah Club

Al-Qadsiah Saudi Club is building a legacy that transcends sports by impacting the community both on and off the field. The club is driven by ambition, collaboration, and innovation with the goal to inspire future generations and shape the landscape of Saudi sports.

Role Overview

The Customer Care Officer serves as the initial contact point for members and parents of the Multisport Academy. This position ensures a welcoming, professional, and efficient experience at every interaction, allowing the coaching and operations teams to focus on their functions without distractions.

Key Responsibilities

• Serve as the main contact for member and parent inquiries via phone, email, and WhatsApp.
• Provide timely and professional responses to all inquiries, maintaining high service standards.
• Forward complex questions to relevant departments and monitor resolution progress.
• Assist prospective members with the enrollment process, guiding and directing queries appropriately.
• Coordinate with sports team managers to ensure smooth and accurate registrations.
• Resolve registration issues and keep members updated throughout.
• Develop strong relationships with members and parents, supporting them throughout their time in the academy.
• Collect feedback proactively, identify trends in complaints or drop-offs, and report suggestions for improvements.
• Assist retention programs through timely, professional, and consistent communication.
• Keep precise records of inquiries, registrations, and complaints.
• Generate reports on inquiry volumes, response metrics, and member satisfaction.
• Support operational tools including booking systems and payment tracking as needed.

Qualifications

• Preferred diploma or bachelor’s degree in Business Administration, Communications, or a related field.
• Prior experience in customer service roles, especially in sports, hospitality, or education sectors, is advantageous.

Required Skills and Experience

• Minimum 1 to 2 years’ experience in customer-facing or service positions.
• Outstanding interpersonal and communication abilities combining warmth, professionalism, and solution-orientation.
• Fluent in both spoken and written Arabic and English.
• Strong organizational skills capable of handling multiple simultaneous inquiries.
• Ability to foster positive relationships with members, parents, and colleagues.
• Familiarity with communication tools such as WhatsApp, email, and Microsoft Office programs.

Why Join Al-Qadsiah?

• Contribute to shaping Saudi sports’ future by joining a club that aims to lead and set high standards.
• Enjoy a workplace culture that emphasizes quality, responsibility, diversity, teamwork, innovation, ambition, and harmony — known as the Qadsiah Way.

Additional Information

The Executives in Sport Group manages this recruitment. All applications and CVs will be forwarded to them directly. Interested candidates should apply with their CV for consideration.