Customer Care Executive

Role overview

We are hiring a Customer Care Executive to join the team in Acacia Ridge, Brisbane on a permanent full-time basis. In this position, you will use your prior customer service background to strengthen client relationships, coordinate with customers, and place outbound calls to arrange new work while building strong rapport that supports an excellent ongoing customer experience.

Key responsibilities

• Support national and key accounts with day-to-day customer care.
• Prepare service contracts for the solutions provided.
• Handle purchase order processing accurately.
• Schedule and reserve technician visits to ensure smooth service delivery.
• Communicate with customers regularly and maintain consistent follow-up.
• Respond to enquiries promptly and take a proactive approach to resolving client concerns.
• Assist the Customer Services, Sales, Services, and Operations teams in meeting targets and deliverables.
• Place outbound calls to current clients to promote the company’s products and services.

What we are looking for

The ideal candidate will bring experience from a similar position such as customer service, administration, or account management. You should be highly organised, detail-focused, confident in handling complaints and conflicts, and comfortable working independently when needed. Strong verbal and written communication skills are essential, along with intermediate computer literacy and the ability to manage pressure and multiple priorities at once. A positive attitude toward teamwork is also important.

Additional requirements

The selected candidate must be able to pass a pre-employment medical assessment and background checks.

About the employer

Rentokil Initial is part of the FTSE 100 group of leading companies. The organisation is expanding successfully, with around 38,000 employees across 66 countries, and provides a broad range of learning and development programs to help colleagues grow their capabilities.

Why consider this opportunity

This role offers the chance to join a supportive workplace culture and build your career with a well-established, growing global business. Employee testimonials highlight long-term support, pride in the company, and rewarding career experiences.

Employee testimonials

One team member shared that the company has remained supportive over 15 years and that they have tried to carry that same support into their own management style. Another colleague said they have been proud to work for the company and have enjoyed their experience over the past 11 years.