Guest Service Center Agent

Role overview

This position is based at Banana Island Resort Doha by Anantara in Doha, Qatar. The property is part of Minor Hotels, a global hospitality group with more than 530 hotels and resorts across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, operating brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.

What you will do

• Stay ahead of guest needs by responding to questions and requests in a warm, attentive, and solution-oriented way.
• Build strong knowledge of the hotel offering, including room categories, pricing, key features, facilities, dining options, spa offers, and other associated properties.
• Take ownership of the quality of guest service and maintain consistently high standards in both attitude and delivery.
• Ensure guest satisfaction concerns are addressed promptly and that every issue is followed through to completion.
• Use initiative to propose practical alternatives and options that better meet guest expectations.
• Work closely with all hotel departments to maintain a cooperative and positive working relationship.
• Participate in hotel functions, daily handovers, and training sessions to strengthen professional performance.

What we are looking for

• A genuine commitment to excellent customer service.
• Previous exposure to front office operations in a hotel is an advantage.
• Strong verbal and written communication abilities; fluency in English and Arabic is beneficial.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Comfort using Microsoft Office tools, with prior experience on property management systems preferred.

Additional information

Job location: Banana Island Resort Doha by Anantara, Doha, Qatar.

If this opportunity is not the right match, the employer suggests setting up alerts for future openings that align with your interests.