Customer Care Executive - Contact Centre (1 Year Contract)

Job Overview

Join our team as a Customer Care Executive and bring your enthusiasm for customer service into a professional setting. You will serve as the voice of the company, assisting customers with empathy and professionalism, ensuring efficient resolution of their inquiries. Your ability to listen actively and communicate reassuringly will help maintain our Contact Centre's status as the preferred option for our policyholders.

Key Responsibilities

• Respond to customer inquiries across various channels, maintaining excellent accessibility of the Contact Centre.
• Show empathy and provide clear, appropriate advice tailored to customers' concerns.
• Suggest suitable policy options and direct clients to advisers for in-depth explanations.
• Complete all post-interaction administrative tasks to ensure proper documentation for future reference.

Candidate Requirements

• Possess a NITEC certification, diploma, or degree in any discipline; insurance-related certification is a plus.
• Have a minimum of two years' experience in customer service, ideally within a contact centre environment.
• Enjoy engaging with people and offering helpful advice; show patience when addressing complex issues.
• Demonstrate strong interpersonal skills with clear telephone communication abilities.
• Be motivated by achieving tangible outcomes and results from your efforts.

Additional Information

• This is a one-year contractual position with competitive salary and monthly incentives.
• The Contact Centre is conveniently located near Tampines MRT station.
• The work schedule is Monday to Friday, from 9:00 AM to 6:00 PM.