Customer Care Executive

Overview

We are seeking a skilled Customer Care Executive to join our team at Aaish Solutions in Bengaluru. This position involves managing customer inquiries and providing resolutions through various communication channels while ensuring a positive customer experience.

Key Responsibilities

• Respond to customer questions via chat and phone calls professionally and promptly.
• Address issues related to orders, deliveries, returns, exchanges, sizing, and payments efficiently.
• Close support tickets effectively while maintaining high customer satisfaction levels.
• Keep customers informed with timely updates concerning their orders and service requests.
• Use Zoho CRM to manage and update customer tickets, ensuring records are accurate and up-to-date.
• Track unresolved issues, follow through until they are resolved completely.
• Collaborate with operations and logistics teams to resolve customer concerns.
• Maintain clear and professional communication and escalate recurring issues appropriately.
• Exhibit patience and a solutions-oriented attitude during challenging customer interactions.