Customer Success Manager - Critical Infrastructure

About CDC Data Centres

Founded in 2007, CDC Data Centres stands as the foremost operator of premium, secure data centre facilities across Australia and New Zealand. With multiple locations, CDC provides expansive, interconnected campuses that cater to co-location, dedicated, and hyperscale compute solutions through advanced carrier-grade networks. CDC is deeply committed to fostering a diverse and inclusive workplace that values unique experiences, enabling meaningful advantages for clients, employees, and communities. The company’s mission is to attract, develop, and retain top-tier talent dedicated to supporting the security, reliability, connectivity, and sustainable needs of today and the future.

Role Overview

This newly created position seeks a Customer Success Manager who is passionate about fostering strong customer relationships and ensuring client success. You will be integral in managing the entire customer service delivery lifecycle, guaranteeing seamless, consistent, and superior experiences with CDC. Acting as a visible and collaborative liaison, you will build trust with customers while coordinating cross-departmental teams including operations, delivery, and commercial, thereby anticipating requirements, mitigating risks, and surpassing expectations.

Core Responsibilities

• Develop and maintain trusted partnerships with customers and collaborators to ensure high-quality, continuous service experience.
• Collaborate internally at CDC to unify teams and deliver coordinated customer outcomes.
• Expand CDC’s presence across multiple client sites by working closely with customer stakeholders and on-site teams.
• Ensure customer contracts are fulfilled according to key performance indicators (KPIs), clearly tracking and meeting commitments.
• Organise and lead monthly business reviews, quarterly security and operational audits, plus customer compliance processes.
• Respond promptly and professionally to customer inquiries, including operational issues and project-related quotes or proposals.
• Keep abreast of industry trends and represent CDC with professionalism aligned to the company’s values and leadership principles.

Professional Development and Benefits

• Access to CDC Academy for professional growth through specialized training courses tailored to enhance career skills.
• A dedicated paid health and wellbeing day known as CDC Day.
• Parental leave benefits exceeding statutory requirements to support family growth and care.
• Two paid days annually for volunteering at any chosen cause or charity.
• Employee Assistance Program offering comprehensive support for employees and their families.
• Inclusive social events fostering community and friendships among employees and their families.

Candidate Profile

• Proven expertise in service delivery and project coordination, preferably within technology or critical infrastructure sectors.
• Extensive experience managing relationships with large or enterprise clients, involving engagement with both senior leaders and wider stakeholders.
• A track record of advancement in customer or service management roles, demonstrating confidence and accountability in leadership.
• Competency in contract management, Service Level Agreement (SLA) oversight, and performance reporting.
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical audiences.
• Strong problem-solving skills with a detail-oriented and solution-focused approach.
• Commitment to ensuring customer satisfaction, taking responsibility for results, and maintaining durable stakeholder relationships.
• Experience collaborating closely with delivery teams to maintain consistent communication and progress tracking of active projects.

Additional Information

Applicants must be Australian citizens eligible to obtain and maintain an NV1 Security Clearance. The position is based on-site at Eastern Creek, New South Wales. This role offers a significant chance to join a fast-expanding Australian technology firm and contribute within a dynamic team environment. The company is dedicated to equality, diversity, and inclusion, encouraging individuals from diverse backgrounds to apply and bring their authentic selves to work.

Application deadline: 11:59 pm Sunday, 19 July 2026