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Customer Care Executive
Kolkata, West Bengal, India · Full Time
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- Experience
- Any
- Salary
- INR 12,000 – INR 17,000 / month
- Openings
- 1
- Posted
- 54 minutes ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
Seeking a Customer Care Executive to manage inbound and outbound client communications, addressing queries and maintaining support records efficiently.
Primary Responsibilities
- Handle incoming customer calls and respond to inquiries or initiate outbound support and sales calls, communicating fluently in local languages including Bengali and English.
- Strive to achieve daily targets related to call management metrics such as average handling time, customer satisfaction levels, and call resolution effectiveness.
Candidate Requirements
- Proficiency in local language communication (including Bengali) ensuring clear and effective dialogue with clients.
- Basic computer literacy to update support logs and manage call records accurately.
- Strong active listening capabilities to thoroughly understand and resolve customer issues.
Compensation Details
The position offers a monthly salary ranging from 12,000 to 17,000 INR.
Skills
Work styles they’re looking for
Time Management
Attention to Detail
Communication Skills
Active Listening
Basic Computer Skills
Local Language Communication