Customer Assistant Phoneshop (Permanent 35 Hours) - Mahon Point

Role Overview

We are seeking dedicated team members to join the Tesco Phoneshop at Mahon Point. Tesco Mobile, in collaboration with Network 3, offers 99% network coverage, putting customers and their needs first. Our stores operate on a non-commission basis, focused solely on matching customers with the ideal phone and tariff.

Key Responsibilities

• Prioritize the customer experience in every action.
• Develop strong customer relationships and deliver service with pride.
• Ensure product and service availability at all times.
• Maintain cleanliness and orderliness on the shop floor and in storage areas.
• Adhere to departmental routines and procedures through provided training.
• Comply with company policies and health and safety regulations.

Candidate Profile

• Friendly and approachable demeanor, passionate about providing excellent service.
• Ability to connect with customers to ensure a satisfying phoneshop visit.
• Initiative to make customer-focused decisions independently.
• Strong teamwork and communication skills.
• Reliable, punctual, well-presented and a great ambassador of the Tesco Mobile brand.

Benefits and Perks

• Competitive salary package.
• Performance-linked bonus scheme.
• Access to a Virtual GP service for video consultations and online prescriptions, with reduced rates for family members.
• 24/7 Employee Assistance Programme offering emotional support and various wellbeing services for employees and their families.
• Colleague Clubcard with discounts including 10% off store and online purchases, special weekend discounts, and clothing discounts extendable to a family member.
• Life Assurance cover.
• Pension Plan participation (conditions apply).
• Save As You Earn (SAYE) scheme availability (conditions apply).
• Paid family leave entitlement.
• Bike to Work scheme.
• Long service recognition awards.
• Commuter scheme accessible.

Additional Information

The successful candidate’s employment offer will be contingent upon providing bank account details prior to starting. Tesco embraces diversity and inclusion and is committed to a fully accessible recruitment process. Reasonable adjustments are available upon request to support candidates throughout the hiring process.

About Tesco Ireland

Tesco operates a network of 170 stores across Ireland, employing over 13,000 people directly and supporting about 45,000 jobs overall. Committed to community support and sustainability, Tesco backs numerous initiatives including the Tesco Community Fund and partnerships with charity organizations. Tesco is the largest buyer of Irish food and drink products, directly impacting thousands of suppliers and farming families. The company values an inclusive workplace where colleagues are encouraged to be their authentic selves and are supported with flexible working arrangements where needed.