Customer Assistant (Permanent 25 - 30 Hours) - Ferrybank

About the role

This position is for a Customer Assistant in Ferrybank, Waterford, with a permanent working pattern of 25 to 30 hours. The role sits within a retailer that serves customers with a broad assortment that goes well beyond groceries, including clothing, household goods, and financial services. The business emphasises a customer-first culture built around respect, teamwork, and continuous opportunity for colleagues.

If selected, your offer will depend on you supplying your bank account details before your agreed starting date.

What you'll do

• Keep the customer at the centre of every task and decision.
• Build positive relationships with shoppers and serve them with care and pride.
• Support product and service availability so customers can find what they need when they need it.
• Handle merchandise carefully so quality is protected and items reach customers in the best possible condition.
• Maintain clean, organised shop floor and back-of-house areas.
• Work in line with the routines and processes covered in your training.
• Follow company procedures and health and safety standards at all times.
• Provide support in other departments when needed, even if your main responsibilities are elsewhere.

What you need

• Natural customer service skills, including a friendly greeting, acknowledgement, and proactive help for customers.
• A strong work ethic with a willingness to support customers, teammates, and the wider department.
• The ability to prioritise tasks so the work completed is always right for customers.
• Flexibility and resilience to cope with changing business needs.
• Ability to follow both verbal and written instructions.
• Dependability and good timekeeping.
• A neat, smart appearance at all times.

Benefits

• Competitive pay.
• Bonus scheme, subject to scheme rules and eligibility.
• Free and confidential Virtual GP access via video consultations, plus online prescription support; family members living at the same address can access the service at a reduced cost.
• 24/7 Employee Assistance Programme for the colleague and family members, with emotional support and wellbeing resources covering body, mind, and life.
• Colleague Clubcard discounts: 10% off in stores and online, 15% off on one weekend per month from Friday to Sunday, and 20% off twice yearly; 20% off F&F clothing all year, with the option to extend benefits to one family member through a second Clubcard.
• Life assurance.
• Pension plan, subject to scheme rules and eligibility.
• Save As You Earn scheme, subject to scheme rules and eligibility.
• Paid family leave.
• Bike to Work scheme.
• Long service awards.
• Commuter scheme.

About the company

The employer’s goal is to be the preferred choice for customers, whether they shop in person or on the move. Its purpose is to serve customers, communities, and the planet better every day. That includes community initiatives, support for food insecurity, and partnerships that have helped thousands of groups and families across Ireland.

The company has operated in the Irish retail market since 1997, with 170 stores nationwide and more than 13,000 colleagues employed across cities and towns. It also works with over 500 Irish suppliers, most of them small and medium-sized businesses, supporting nearly 13,000 farming families. It is the largest buyer of Irish food and drink in the world, purchasing €1.6 billion annually.

The workplace is described as inclusive, with an emphasis on helping people be themselves and feel valued. Flexible working conversations are welcomed, and the recruitment process is designed to be accessible, with reasonable adjustments available on request.

Additional information

The role is based in Waterford, County Waterford, Ireland. Candidates who need extra recruitment support can request assistance by email. A dedicated accessibility support page is also available.

Accessibility support contact: tescoireland.recruitment@tesco.ie

Further accessibility information: roi.tesco-careers.com/accessibility/