Customer Assistant - Ballinasloe (25-30)

Role overview

This role sits within a retail environment where the focus is on delivering a strong in-store experience and supporting customers across a wide range of products and services. The business serves shoppers with everything from groceries and household items to clothing, appliances, and financial services. The workplace culture is built around respect, helping colleagues grow, and ensuring everyone has the chance to succeed.

If selected, the offer will only be confirmed once bank account details have been provided before the agreed start date.

What you will do

• Make customer needs the first priority in every task.
• Build familiarity with customers and serve them in a friendly, confident manner.
• Help keep products and services available for shoppers at all times.
• Handle merchandise carefully so quality is preserved through to the customer.
• Maintain a clean and organised shop floor as well as back-of-house areas.
• Follow the training provided and carry out departmental processes and routines correctly.
• Work in line with company policies and health and safety procedures.
• Support other departments when needed, even if your main duties are in one area.

What we are looking for

• Warm, natural customer service skills, including greeting, acknowledging, and assisting customers proactively.
• A strong work ethic that supports customers, teammates, and the wider department.
• The ability to prioritise tasks so the outcome is right for customers.
• Flexibility and resilience in a fast-changing retail environment.
• The ability to understand and follow spoken or written instructions.
• Dependability and strong punctuality.
• A neat and professional appearance at all times.

Benefits

• Competitive salary.
• Bonus scheme, subject to eligibility and scheme rules.
• Free and confidential virtual GP access for colleagues, with video consultations and online prescriptions; reduced-cost access is also available for family members living at the same address.
• 24/7 Employee Assistance Programme support for colleagues and family members, plus wellbeing services covering body, mind, and life.
• Colleague Clubcard discounts: 10% in store and online, 15% on selected weekends once a month, 20% off twice a year, plus 20% off F&F clothing year-round; these benefits can also extend to a family member through a second Clubcard.
• Life assurance.
• Pension plan, subject to scheme rules.
• Save As You Earn scheme, subject to scheme rules.
• Paid family leave.
• Bike to Work scheme.
• Long service awards.
• Commuter scheme.

About the employer

The employer aims to be customers’ preferred way to shop, whether in-store or on the move, and its wider purpose is to serve customers, communities, and the planet responsibly every day. The company supports community initiatives, works with food charities, and partners with Irish suppliers and farming families. It also promotes an inclusive workplace where people can be themselves and where flexible working conversations are welcomed.

Equal opportunity and support

The recruitment process is designed to be inclusive, and candidates are encouraged to discuss any reasonable adjustments or extra support they may need. To request assistance during recruitment, candidates can contact the recruitment team by email.