Customer Assistant

About the Role

We offer an extensive range of products from food items to clothing and household appliances, as well as financial services. Tesco provides significant job opportunities across UK and Ireland stores, inviting those passionate about customer service to join us. Our "Every Little Helps" philosophy guides our workplace culture, emphasizing respect and growth opportunities for all employees. Successful applicants must provide bank details prior to starting employment.

Key Responsibilities

• Always prioritize the customer in all activities.
• Build rapport with customers and deliver service with pride.
• Ensure product availability and services remain accessible at all times.
• Handle merchandise carefully to maintain quality for customers.
• Maintain cleanliness and organization on the shop floor and back areas.
• Adhere to department routines and processes following training.
• Comply fully with company policies and health and safety procedures.
• Assist colleagues across departments when required.

Candidate Profile

• Deliver excellent customer service with a friendly demeanor, including smiling and greeting customers proactively.
• Demonstrate strong dedication to customers, teammates, and the department.
• Effectively prioritize tasks to meet customer needs.
• Adapt quickly and stay resilient to changing business demands.
• Follow both verbal and written instructions reliably.
• Be dependable and punctual.
• Maintain a smart and tidy appearance at all times.

Benefits and Perks

• Competitive salary package.
• Performance-based bonus scheme.
• Virtual GP service granting confidential access to medical consultations and online prescriptions, available to employees and their families at a discounted rate.
• 24/7 Employee Assistance Program offering emotional support and wellbeing services.
• Colleague Clubcard discounts including 10% store and online discount, monthly 15% discount weekends, biannual 20% discounts, and 20% off F&F clothing year-round, extendable to family members.
• Life assurance coverage.
• Participation in pension scheme.
• Save As You Earn savings plan.
• Paid family leave provisions.
• Bike to Work scheme opportunities.
• Recognition for long service.
• Commuter benefits scheme.

Subject to entry criteria and scheme regulations.

About Tesco

Tesco's ambition is to be customers’ preferred shopping option at home or on the move, focusing on responsible and sustainable business practices. Since 1997 in Ireland, Tesco operates over 190 stores, employs 13,000 people, supports 45,000 jobs directly and indirectly, and collaborates with over 500 Irish suppliers, mostly SMEs, benefiting farming families nationwide. Tesco is Ireland's largest buyer of local food and drink, purchasing €1.6 billion annually. The company engages in community support through numerous initiatives and awards diverse cultural inclusiveness in its workforce.

Inclusion and Accessibility

Tesco fosters an inclusive environment where diversity is celebrated, ensuring employees can bring their authentic selves to work. Flexible working discussions are encouraged to accommodate different life stages and personal circumstances. Candidates requiring adjustments or support during recruitment are welcomed and encouraged to inform us to facilitate an accessible process.