Front of House Team Member

About the Role

Join wagamama's vibrant team as a Front of House Team Member, where food isn't just a meal, it's life. We're a fast-moving, energetic restaurant dedicated to delivering excellent and authentic experiences without scripts or staged service. Instead, we prioritize warm welcomes, genuine conversations, and a close-knit team that works harmoniously.

Key Responsibilities

In this role, you'll be central to creating memorable shifts by greeting guests warmly, engaging them with the menu, and ensuring a smooth, continuous flow of service from beginning to end. The position thrives on delivering excellent customer experience through authenticity and energy.

Who We're Looking For

• Individuals who delight in making others feel welcomed and cared for
• Those passionate about food and enjoy providing sincere recommendations
• People who excel in bustling, dynamic settings
• Staff who can maintain calmness, awareness, and proactivity during busy periods
• Attention to detail and commitment to doing things properly
• Enthusiastic team players bringing positive energy

Benefits & Perks

• Biweekly salary with additional shared tips*
• Flexible working hours accommodating personal schedules
• Access up to 30% of earnings before payday through wagestream
• Complimentary meals during shifts, with the entire menu available, plus a 50% discount when off-duty
• Leading family-friendly policies including 26 weeks of full pay and 13 weeks half pay for new parents
• Custom-designed Pangaia uniforms allowing personal style expression
• Early access to new menu items before public launches
• Social events, employee benefits, and opportunities for career advancement
• Additional advantages like pension schemes, paid holidays, training, discounts, cycle-to-work programs, discounted gym memberships, and awards for long service

Additional Information

After applying, candidates should watch for an immersive assessment sent via email, which must be completed within three days. The company is proud to be a disability confident employer welcoming everyone to the team.

Feed Yourself, Feed Others

*All tips are distributed fully to team members. Tip amounts vary by restaurant, are voluntarily given by guests, are not considered part of wages by the company, and are never guaranteed.