Customer Advisor - Hobart, Tasmania

About the Role

Join NAB as a Branch Customer Advisor in Hobart, Tasmania, where you will play a key role in delivering an excellent customer experience. Empowered to make a positive impact, you will support customers and local communities while benefiting from opportunities for career growth, learning, and achievement.

Key Responsibilities

• Act as the initial point of contact for customers at the Hobart branch, ensuring they are at the centre of your service.
• Identify and recommend suitable banking products and services such as account openings, unsecured lending, and processing banking transactions.
• Promote NAB’s Smarter Banking options, guiding customers through self-service and digital banking solutions to make their banking straightforward, secure, and convenient.
• Provide assistance not only at the Hobart branch but also occasionally cover operations at Rosny and Glenorchy branches; valid driver's license and access to transport are therefore essential.

Candidate Profile

• Demonstrate passion for delivering high-quality, exemplary customer experiences to a diverse clientele.
• Work cohesively within a team, with an emphasis on accuracy and attention to detail for every transaction.
• Exhibit customer-centric perspectives and value inclusivity and diversity.
• No prior banking experience is necessary as full training will be provided.

Work Environment and Benefits

• Flexible employment options including Full Time, Part Time, or Casual positions.
• Access to career progression opportunities through NAB’s customized development programs, upskilling, and mobility paths.
• Discounted banking and financial services including preferential rates and reduced fees on home loans, credit cards, and insurance products.
• Wide-ranging benefits and discounts covering travel, fitness, events, and technology purchases.
• Generous leave policies including parental, religious, special, sporting, and volunteer leave.

Commitment to Diversity and Inclusion

NAB is dedicated to fostering a respectful and equitable workplace where all employees feel valued for their authentic selves. Our inclusive culture is supported through multiple Employee Resource Groups and a commitment to accommodate diverse needs and working styles.

Additional Information

All applicants are encouraged to apply early as candidate screening and interviews may occur before the closing date. For recruitment process details and accessibility support, applicants can contact the NAB Careers team. Note that unsolicited CVs from recruitment agencies will not be considered.