Customer Account Associate at Nestlé - Rogers, AR

About Nestlé USA

Join Nestlé USA, a company that offers beloved brands found in 97% of U.S. households such as DiGiorno, Toll House, and Coffee-mate. We are committed to delighting our consumers through innovative and strategic efforts in a supportive, inclusive, and collaborative workplace that encourages continuous learning and bold ambitions. This role is onsite and not open for visa sponsorship.

Position Overview

The Customer Account Associate plays a crucial part in the Account Management team by supporting Account Directors and Managers in meeting annual sales targets through customer account assistance, distributor coordination, and managing relevant systems.

Key Responsibilities

• Conduct trade auditing and analysis including deduction reconciliation, fines, claims, and post-audit activities, working closely with sales finance and account management.
• Manage customer claims efficiently, handle undisputed claims, track disputed ones, and ensure timely responses.
• Investigate and resolve discrepancies in deductions, lead efforts on complex claims, and participate in meetings with customers and vendors when necessary.
• Drive collection efforts on unauthorized deductions and credits while supporting the profitability of business operations.
• Assist in forecasting customer metrics, coordinating off-invoice trade promotions, and managing alignment between customer and internal planning tools.
• Reconcile customer forecasts with Nestlé's internal forecasts, support new item setups, trade management, and perform financial reconciliations.
• Coordinate with Nestlé Retail Services on logistics, distribution, workbooks, and sell sheets, and prepare materials for upcoming periods.
• Participate in monthly distributor meetings, resolve system connectivity issues, monitor out-of-stock reports, and manage follow-up communications.
• Maintain customer account data including forms, item information, product attributes, pricing, UPCs, and related records.
• Support item maintenance and new item implementation in internal and customer systems, assisting customer initiatives.
• Help organize major planning meetings, including Joint Business Plans (JBP), Industry Category Plans (ICP), and other business events.
• Oversee automated customer reporting, category submissions, retailer calendars, and manage customer forms efficiently.
• Investigate pricing discrepancies involving contracts, EDI submissions, promotions, and system updates.
• Manage promotional contracts by verifying dates, lead times, funding, and reviewing promotional efforts with account managers.
• Coordinate ordering of samples and maintain sample inventory records.

Requirements and Qualifications

• Bachelor's degree preferred; however, candidates with 1-2 years of relevant experience in administrative, analytical, sales support, or customer account analyst roles are welcome to apply.
• Demonstrated organizational skills with keen attention to detail and accuracy.
• Proficiency in Microsoft Office Suite with experience in SharePoint and collaboration platforms.
• Ability to work independently, prioritize multiple tasks, communicate clearly, and collaborate across teams effectively.

Additional Information

This position is not eligible for visa sponsorship. Nestlé is committed to inclusive hiring and values veterans, individuals with disabilities, and candidates from diverse backgrounds. Equal opportunity is guaranteed regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Applicants requiring accommodations can confidentially reach out through provided contacts.