Creator & Content Policy Manager - TikTok Local Services

About TikTok Local Services

TikTok Local Services, known as TikTok GO, is a comprehensive commerce platform linking global users to local offerings through innovative use of TikTok POI (Points of Interest), short videos, live streams, and search functions. The platform aims to deliver authentic real-world experiences and motivate users to explore local businesses such as restaurants, hotels, and attractions. Its mission is to help users "Discover great places, Empower local businesses" by facilitating trustworthy connections, supporting sustainable growth through marketing and operational tools, and fostering an inclusive and equitable marketplace.

Role Overview and Responsibilities

As part of the Governance and Experience team, the Creator & Content Policy Manager will develop and implement governance frameworks safeguarding the trustworthiness of the Creator and Content ecosystem within TikTok Local Services. Key responsibilities include:

• Design governance strategies to uphold trust in creators and content.
• Leverage data analysis and user feedback to identify challenges, then collaborate with multidisciplinary teams including Algorithm, Product, Engineering, and Legal to devise and apply improvements for ecosystem safety.
• Create policies addressing regulatory, compliance, cultural, and promotional aspects impacting creators and content quality, ensuring risk management and ecosystem standards.
• Develop comprehensive governance lifecycles for creators encompassing onboarding, offboarding, benefit controls, funds management, and account health to promote fairness and order.
• Balance risk mitigation with enabling legitimate creators and businesses to grow by understanding their needs and challenges, and formulating strategic actions to support positive experiences.
• Conduct continuous ecosystem monitoring using data-driven approaches and investigative techniques to respond swiftly to emergencies and conduct necessary ad-hoc investigations.

Qualifications

Minimum Requirements:

• At least 5 years of direct and comprehensive experience managing data-centric governance or user experience programs in fields such as O2O, Local Services, E-commerce, strategy consulting, operations management, risks related to content or sellers, or similar trust and safety domains.
• Bachelor's degree or higher, preferably in quantitative disciplines like Mathematics, Statistics, Engineering, Data Analytics, or related areas.

Preferred Qualifications:

• Proficient with data querying and analytics tools such as SQL, Python, or Excel; ability to interpret and analyze data effectively.
• Strong strategic thinking, project management, and communication capabilities with the capacity to lead complex initiatives and influence cross-functional teams.
• Knowledge of O2O, E-commerce, or other online/offline local service sectors, including governance, customer experience, regulatory, and compliance standards.
• Self-driven, proactive individual who thrives in ambiguous and fast-paced environments with multiple priorities.

Company and Culture

TikTok is a premier platform for short-form mobile videos, inspiring creativity and delivering joy worldwide. With headquarters in Los Angeles and Singapore among other global offices, TikTok embraces diversity and inclusion, fostering an environment that values unique perspectives and experiences. The company encourages innovation, resilience, and continuous learning aligned with an "Always Day 1" culture.

Diversity and Inclusion Commitment

TikTok is dedicated to maintaining an inclusive workplace that reflects and celebrates the diverse communities its platform serves. Employees are valued for their talents and backgrounds, contributing to a collective mission of inspiring creativity and joy.