Counter Specialist

About the Company

JB Hi-Fi is one of Australia’s most recognised and trusted retail brands. The business is known for its practical, friendly culture and its focus on helping customers find better ways to live, learn, work and play through technology, consumer electronics, home entertainment and appliances at competitive prices.

The company serves customers through a network of more than 300 stores, its online channel, and its commercial arm, JB Hi-Fi Business. It offers value, leading brands and strong customer service.

Why Work Here

• You’ll be part of a fast-moving workplace where different perspectives are welcomed and fresh ideas are encouraged.
• Reward structures may include competitive pay, sales commission and other performance-based incentives, depending on the role.
• There are training pathways and career development opportunities across the wider JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading.
• Team members can access group-wide discounts and the Beny benefits app, which includes special offers, wellbeing benefits and everyday savings.
• Eligible primary carers receive 12 weeks of paid parental leave, along with a gift for new parents. Flexible work arrangements and hybrid models are available for eligible roles.
• The Employee Assistance Program provides counselling and wellbeing support for employees and their families.
• Through the Helping Hands workplace giving program, the company has contributed millions to charity partners.
• The business is also working toward net zero carbon emissions by 2030, with ongoing efforts to reduce, reuse and recycle.

Role Overview

In this counter-focused position, you will help drive store sales by delivering strong customer service and making sure company policies and procedures are followed. The role supports both in-store and online customers and requires close teamwork to keep the counter running smoothly.

Key Duties

• Help improve counter operations by making sure the right systems are in place and consistently used.
• Work closely with the team to create a positive experience for both in-store and online customers.
• Handle customer questions and complaints in an effective and professional manner.
• Support and train new counter staff so they understand the systems and processes used in the role.

What We’re Looking For

• A positive, can-do mindset.
• A strong focus on outcomes and customer satisfaction.
• Good ability to manage multiple tasks at once, with careful attention to detail.
• Experience with cash handling and EFTPOS is preferred, but not essential.

Additional Information

Applications are kept confidential. If this opportunity appeals to you, you are encouraged to submit your CV. Candidates are welcome to apply even if they do not meet every requirement, as the company values diversity and inclusion.

Equal Opportunity

JB Hi-Fi Limited is an equal opportunity employer and is committed to maintaining a workplace that supports diversity and inclusion.