Conversational AI Consultant

Overview

This role sits within Google Cloud and focuses on designing and delivering conversational AI solutions for enterprise clients. The position combines customer consulting, technical solution design, and hands-on implementation work, especially around virtual agents and contact center AI.

The consultant will partner with customer technical leads, executives, and internal cross-functional teams to translate business needs into scalable cloud-based conversational experiences. The role also includes solution architecture, delivery oversight, and helping shape product improvements based on real-world client feedback.

Location

The role is based in Gurugram, Haryana, India, with an option to indicate a preferred work location from Pune, Maharashtra, India or Gurugram, Haryana, India.

Minimum Qualifications

• A bachelor’s degree in Computer Science or equivalent practical experience.
• Background in computational linguistics or software engineering.
• Experience working with customers, senior executives, and technical leads.
• Hands-on experience creating chatbots or voicebots.

Preferred Qualifications

• Experience building and launching chatbots or voicebots using Dialogflow.
• Exposure to cloud-based conversational AI solution development.
• Working knowledge of natural language processing and related concepts.
• Strong leadership and teamwork skills in AI or machine learning environments.
• Excellent communication, presentation, and problem-solving abilities.

Role Responsibilities

• Create virtual agent solutions on Google’s core conversational AI platforms, including Dialogflow.
• Work with customer technical leads, client executives, and partners to define scope, manage delivery, and implement contact center AI solutions successfully.
• Coordinate with business partners and customer technical stakeholders to manage scope, priorities, deliverables, risks, issues, and timelines while advocating for customer needs and helping remove adoption barriers.
• Recommend solution architectures and oversee deployment of cloud-based virtual agent solutions aligned with customer requirements.
• Travel for client engagements for about 30% of the time.

Additional Information

Google states that it is an equal opportunity workplace and an affirmative action employer. Employment decisions are made without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Qualified applicants are also considered regardless of criminal history, in line with applicable legal requirements. Accommodation support is available for applicants who need disability-related or special assistance.

About Google Cloud

Google Cloud helps organizations accelerate digital transformation with enterprise-grade technology and tools designed to support sustainable development. Its customers across more than 200 countries and territories use the platform to solve complex business challenges and drive growth.