Contract Quality Monitoring Executive

Role overview

You will join the Quality Monitoring function, supporting oversight of sales competencies and the diligence checks performed on sales activities and supervisory responsibilities. The position focuses on reviewing sales advisory records, assessing documentation quality, running customer surveys, verifying competency requirements, probing potential issues, and initiating service recovery where necessary. Your work will help reinforce sound practices across the sales force and ensure alignment with internal policies and regulatory standards.

Key responsibilities

• Perform transaction-level checks as part of due diligence monitoring.
• Examine sales paperwork and supervisors’ assessments for completeness and accuracy.
• Carry out customer call-backs and survey interactions.
• Audit call-back recordings conducted by supervisors.
• Review supervisory activities such as coaching, meetings, and joint fieldwork.
• Confirm that findings and review outcomes meet expected standards, and investigate exceptions further when needed.
• Document conclusions clearly and thoroughly.
• Spot issues, communicate them promptly, and follow through on required actions.
• Prepare periodic monitoring reports for tracking and management reporting.
• Assist with process reviews and updates to standard operating procedures.
• Support initiatives that monitor and improve compliance with expected competency standards for supervisors and advisers.
• Take on assigned projects and team activities as required.

Requirements

• Working knowledge of sales advisory practices and the relevant regulatory framework.
• Background in sales supervision, including checking fact finds, needs analysis, and recommendations.
• Understanding of life insurance products and FAA investment products.
• Ability to communicate in a second language, preferably Mandarin or Malay.
• Familiarity with industry practices and regulatory expectations.
• Diploma or higher qualification, ideally with relevant work experience.
• Passed the applicable licensing exams: CMFAS Module 5, 8, 8A, 9, 9A, and the Certificate in Health Insurance, or equivalent credentials.
• At least 1 year of experience in training and competency work in sales advisory or compliance audit within Financial Services, or related sales advisory validation experience.
• Comfortable using Microsoft Word and Excel.
• Strong spoken and written communication skills.
• Careful, self-directed, and able to collaborate effectively in a team.
• Strong analytical ability and a problem-solving mindset.

Additional information

This role is based in Singapore and is a full-time onsite position. The position is contract quality monitoring work focused on compliance, documentation review, supervisory checks, reporting, and process improvement. No salary, benefits, openings, or start date were specified in the source.