Contract Executive - Agency Business Support

Job Overview

This role involves providing comprehensive support to the agency distribution network and business development team. The Contract Executive will handle queries, documentation, monitoring, and administrative responsibilities while ensuring strict adherence to regulatory and internal guidelines.

Key Responsibilities

• Respond promptly to inquiries from agency representatives and internal departments.
• Maintain accurate and quality documentation related to coaching, meetings, and joint fieldwork, complying with regulatory standards.
• Offer administrative and operational support to the business development team and agency representatives.
• Monitor agency key performance indicators (KPIs), ensuring precise tracking and regular reporting.
• Ensure all processing functions comply with internal and regulatory policies.
• Assist in promoting and managing agency incentive programs and related initiatives.
• Organize, document, and take minutes during monthly agency leaders’ meetings and briefings.
• Manage distribution and record-keeping of all agency documents such as coaching forms and meeting reports.
• Track completion rates for agency monitoring documentation and support enhancement of monitoring processes.
• Scan, index, and maintain electronic files for agency representatives.
• Disseminate provider announcements and updates efficiently within the agency network.
• Undertake ad-hoc tasks as assigned to support business needs.
• Participate actively in system enhancement projects including gathering and reviewing system requirements.
• Conduct User Acceptance Testing (UAT) for system changes and log issues for resolution.
• Collaborate with cross-functional teams to manage interdependent operational functions effectively.

Qualifications and Skills

• Minimum Diploma qualification with 3 to 4 years of experience in agency business support or distribution channel roles preferred.
• Highly detail-oriented with excellent skills in monitoring and tracking multiple records simultaneously.
• Ability to thrive in a dynamic and rapidly changing environment.
• Energetic, proactive, and enthusiastic work approach.
• Sound knowledge of insurance rules, regulations, and compliance requirements.
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint.