Continent Planning & Ops Lead

Role overview

As the Continent Planning & Ops Lead, you will be responsible for improving operational performance and shaping efficient supply movement across markets. The role centers on allocation, replenishment, digital fulfillment planning, and close coordination with logistics teams to keep standards consistent and inventory flowing effectively at a continent level.

This is an on-site position based in the New York Support Office and reports to the Inventory Optimization Manager.

Core responsibilities

• Track and reinforce operational standards across Planning Markets, including setting parameters, rolling out process changes, and managing pre-season configurations.
• Build and maintain standardized allocation and replenishment approaches across Planning Markets.
• Work with the D&S Specialist during pre-season planning to guide stock deployment at Planning Market and RW level.
• Identify and escalate supply-related risks tied to capacity limits and operational constraints using supply plans.
• Monitor supply-demand imbalances across Planning Markets during the season and coordinate the appropriate response with the D&S Specialist.
• Plan and run stock balancing actions between Planning Markets and RW.
• Own the budgeting and forecasting process for moves, while ensuring logistics is involved throughout.
• Review performance for moves, including uplift, profit, and lead times, and act as the main contact for logistics on moves.
• Manage sourcing and split budgeting and forecasting for digital fulfillment.
• Direct digital fulfillment parameters so they align with demand plans from Planning Markets, RWs, and SMs.
• Monitor the commercial impact of digital fulfillment initiatives, including sales uplift, cost, and profit.
• Act as the main logistics contact for sourcing-related matters.
• Define budget and forecast exit strategies across Planning Markets after the season.
• Partner with continent logistics to establish the continent’s delivery frequency framework.
• Support the standardization and implementation of delivery schedules and frequencies across SMs.
• Lead network strategy implementation and related improvement projects, including optimization, ramp-up, and ramp-down work.

Requirements

• Bachelor’s or Master’s degree, or an equivalent qualification, in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or another quantitative discipline.
• Strong knowledge of logistics and fulfillment, including warehouse operations, order flow management, and transport capacity planning.
• Practical, solution-oriented approach with the ability to remove bottlenecks, foresee constraints, and adjust plans quickly.
• Proven coordination skills to align supply plans, logistics capabilities, and market needs for efficient stock movement.
• Comfort with data analysis, especially fulfillment KPIs and logistics metrics, to uncover root causes and improvement areas.
• 3 to 5 years of experience in logistics, fulfillment, or supply chain operations in retail, fashion, or FMCG, with exposure to warehouse planning, transport planning, order management, or stock flow coordination.

Additional information

The company values applicants from a wide range of backgrounds and emphasizes inclusion across race, ethnicity, gender, age, religion, sexual orientation, and disability. It is a values-led organization built around seven long-standing core values.

Employees have access to Colleague Resource Groups for community and networking opportunities, and the workplace encourages people to bring their authentic selves to work.

Career development is supported through access to a global talent network.

Benefits include health insurance, wellness and family support programs, company-matched 401(k), paid leave, paid time off, and a community day for volunteering locally.

Employees also receive a staff discount at H&M, & Other Stories, and COS.

The stated annual compensation for this position is $136,560.

The job summary is not exhaustive; additional responsibilities may be assigned at the company’s discretion.

Notes

This role is based in New York, NY and requires on-site presence.