Department Manager

Role overview

H&M is seeking a Department Manager for its Royalty Crossing location in Charlottetown, Prince Edward Island. In this role, you will help drive sales and profitability by planning how to deliver an excellent customer experience across the department and the wider store. You will also lead team development, support succession planning, and manage performance using results, company values, and leadership expectations as your guide.

The role sits under the Store Manager and has direct responsibility for a Department Supervisor and Sales Advisor.

What you will do

• Track and review department sales and profit results with Visual Merchandisers, then act on opportunities to improve selling performance.
• Coordinate staffing and working hours so store operations, customer service, and commercial activities are delivered effectively while staying within budgeted hours.
• Work with the store leadership team to make sure H&M standards, operating routines, and best practices are followed, including scheduling for campaigns, events, sales, and operational execution.
• Set priorities with the team and ensure the Commercial Handbook is put into practice.
• Coach the team to consistently deliver strong customer service and lead by example.
• Take part in daily store tasks such as receiving deliveries, processing garments, reductions, department moves, and price changes.
• Help reduce loss and make sure safety and security rules are followed in the department.
• Share input with the Store Manager and Area Team on stock allocation and replenishment based on sales patterns, and flag competitor-related risks, threats, and opportunities.
• Oversee recruitment, training, development, and succession planning in line with H&M methods.
• Monitor team performance, give regular feedback, hold development conversations, follow up on action plans, and take steps to improve results and capability.
• Communicate business performance, company culture, and training priorities through daily team check-ins and weekly leadership meetings.
• Ensure health, safety, legal, and security matters are handled in line with H&M standards and local laws.
• Carry out supervisory duties such as handling time-off requests, pay-related matters, terminations, corrective actions, and other employment decisions as permitted by policy and law.
• Be ready to take full store responsibility when the Store Manager is unavailable.
• Help build a strong company culture by encouraging open feedback and coaching your team to do the same.

Who this role is for

This opportunity is suited to someone who is inclusive, upbeat, creative, and eager to learn on the job. You should enjoy helping customers find their style, work well in a busy environment, and be comfortable juggling multiple tasks with strong attention to detail.

Requirements and working conditions

• 1 to 2+ years of transferable experience is acceptable.
• Ability to lift more than 20 pounds.
• Experience or capability in coaching and counseling employees using management and progressive discipline approaches.
• Physical ability to stand for long periods, bend, stretch, use repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
• Comfort using a ladder and step stool.
• Availability to work evenings and weekends.
• Basic computer knowledge, including browser use, software interaction, and data entry.
• Willingness to travel as needed for store support and training.
• This is an hourly, non-exempt role.
• EEOC code: SLS.
• The job posting notes that the description is not exhaustive and additional duties may be assigned at the company’s discretion.

Compensation and benefits

The posting indicates that H&M believes the compensation range for this role and location is accurate at the time of posting, though the final offer may be higher or lower depending on candidate qualifications and may change in the future. A specific salary amount is not provided.

Employee benefits include a staff discount card usable across H&M Group brands in stores and online, participation in the H&M Incentive Program (HIP), and access to local market benefits that may vary by country and employment type. Stated perks include 25% staff discount, medical, pharmacy, vision and dental coverage, an Employee Assistance Program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA, and additional voluntary benefits.

Inclusion and hiring approach

H&M Group emphasizes inclusive, diverse, and equitable workplaces and says its recruitment process considers diversity in many forms. The company also asks applicants not to attach a cover letter, since such documents can introduce unintentional bias.

About the company

H&M is a fashion brand known for current styles, creative collaborations, and affordable wardrobe essentials. Its business focus is to offer fashion and quality at the best price in a sustainable way.