Consultant, Recoveries

About IAG

IAG is the leading general insurance group in Australia and New Zealand, committed to making people's lives safer by supporting everyday Australians and New Zealanders through accessible insurance solutions.

Role Overview

As a Consultant Recoveries, you will be a key contributor within IAG's Recoveries division, helping achieve favorable outcomes for customers through effective problem-solving, negotiation, and multi-stakeholder communication. This role is primarily phone-centric, focusing on building productive relationships and resolving recovery matters efficiently.

Work Arrangements

This position is primarily remote-based within Australia, with the expectation to attend an initial 4-week in-office training session. After successful completion, attendance is required at least once monthly for team engagement purposes. This is a fixed-term role of up to 12 months based at any IAG office location in Australia.

Key Responsibilities

• Develop and maintain strong partnerships with external suppliers, providing guidance and resolving issues effectively.
• Manage recovery cases and related operational tasks.
• Effectively prioritize workload and collaborate with the team to meet shared goals.
• Consistently achieve performance targets and seek opportunities to drive business improvements.
• Ensure compliance with regulatory standards, risk policies, and internal procedures.
• Champion continuous improvement initiatives enhancing customer experience, compliance, and commercial results.

Qualifications and Skills

• Proven experience in customer-facing roles; prior insurance industry experience is preferable but not mandatory.
• Excellent communication and relationship management skills with a confident, personable manner.
• Self-driven, adaptable team player who thrives in dynamic and evolving environments.
• Strong analytical abilities with numerical reasoning and sound commercial judgement.
• Solutions-oriented mindset comfortable managing change and ambiguity.
• Compassionate approach, capable of supporting customers professionally through challenging circumstances.

Benefits

• Enhanced superannuation contributions at 13% as standard.
• Annual leave entitlement of 20 days plus 5 additional days (MyLeave) for personal priorities.
• Up to 50% discount on personal insurance products including home and motor insurance.
• Access to partner discounts on private health insurance, technology, appliances, and more.
• Learning and development opportunities through LinkedIn Learning, IAG Academy, study support, and secondments.

Additional Details

Applicants should note employment type eligibility conditions apply. The application window closes on Friday 14 August 2026 at 11:59 PM AEST.

Adjustments and Support: IAG encourages candidates needing accommodations during their recruitment process to confidentially contact their recruitment team for assistance.

About Working at IAG

Joining IAG means engaging with a purpose-driven organization prioritizing connection, inclusivity, and personal growth. The company values diverse perspectives shaped by varied life experiences and cultural backgrounds, including respect and collaboration with Aboriginal and Torres Strait Islander communities.