Job description

Role Overview

Partyhat is looking for a dependable and well-organized Community & Support Specialist to be the main contact for users. The position sits in the fast-evolving Web3 and digital assets space, where support must be prompt, precise, and security-conscious. This opportunity suits someone who communicates clearly, stays calm under pressure, and is comfortable working in a modern digital economy environment.

What You’ll Be Doing

Handle day-to-day user support requests through email, live chat, and community platforms such as Discord and Telegram, making sure replies are timely and accurate.
Help users navigate the platform, including questions and issues connected to digital asset handling and decentralized tool integrations.
Watch for scams and phishing activity and help maintain a secure, trustworthy community space.
Serve as the link between users and the internal team by escalating technical issues and sharing user feedback as it comes in.
Keep a steady presence throughout your shift so messages are addressed and tickets do not remain unresolved.

What We’re Looking For

Strong English communication skills, both written and spoken, with a tone that is professional, empathetic, and easy to understand.
Basic familiarity with Web3, including how digital wallets function, why security practices matter, and the fundamentals of blockchain transactions.
Comfort with a fixed routine and a commitment of 8 hours per day, 7 days per week.
Good analytical thinking and the ability to resolve user problems beyond following a standard script.
Ability to work effectively from home with a dependable internet connection and a backup option such as a hotspot.

Operational Details

This is a fully remote role open globally. The work schedule is 8 hours each day, seven days a week, and the role is a full-time contractor position.

Why This Role Stands Out

Opportunity to build practical experience in the rapidly growing Web3 sector.
Long-term, steady remote work in an organization that values commitment and consistency.
Training from experienced professionals with skills that can transfer into digital asset support and community management.
A growth-focused environment designed to support professional development as the company expands.

Community & Support Specialist