Community Outreach Specialist

About Upward Health

Upward Health is a multidisciplinary medical group delivering 24/7 comprehensive in-home care addressing patients' physical, behavioral, and social health needs. Our diverse clinical team collaborates closely to improve patient wellbeing by providing personalized care tailored to the whole person. This holistic approach has resulted in 98% patient satisfaction.

Role Overview

The Community Outreach Specialist plays a vital role in building the organization’s visibility within the community and connecting with potential patients. Serving as the initial contact, this position focuses on educating and engaging individuals about Upward Health's services, guiding them through the enrollment process. The primary outreach is conducted via phone, supplemented by in-person visits and other community engagement methods when necessary. Reporting directly to the Outreach Manager, the Specialist coordinates with the broader team to ensure effective patient connection and program success.

Key Responsibilities and Competencies

• Develop and maintain meaningful relationships with prospective patients to inform and support their healthcare journey.
• Handle personal caseloads using various outreach techniques including telephonic communication and community-based engagement.
• Overcome challenges and objections during outreach while staying motivated and resilient.
• Adapt outreach approaches creatively to meet patient needs and preferences.
• Collaborate effectively within the team, sharing knowledge and contributing towards collective goals.
• Manage time efficiently to balance caseloads and consistently meet outreach objectives.
• Exhibit empathy and cultural sensitivity during all patient interactions.
• Communicate complex service information in clear and persuasive ways.
• Enroll patients smoothly into programs and ensure a seamless onboarding experience.
• Respond constructively to patient concerns to maintain trust and positive outcomes.
• Maintain precise documentation and data management for patient records.
• Utilize community resources to support patient needs beyond the services provided by Upward Health.

Required Skills and Qualifications

• Exceptional verbal communication and persuasive skills.
• Proven ability to build rapport and trust quickly with diverse populations.
• Strong organizational and multitasking capabilities to efficiently manage a caseload.
• Ability to work autonomously while meeting outreach goals.
• Comfortability operating in dynamic, fast-paced environments and adjusting methods accordingly.
• Proficiency with computer systems for communication, documentation, and outreach tracking.
• Flexibility to use multiple outreach formats including phone, in-person visits, and mailed correspondence.
• Fluency in English; Spanish language skills are an advantage.

Desired Work Behaviors

• Engagement: Proactively fostering relationships that empower patients.
• Resilience: Maintaining motivation despite obstacles.
• Adaptability: Tailoring outreach strategies to individual patient needs.
• Teamwork: Contributing collaboratively to outreach efforts.
• Efficiency: Balancing responsibilities to meet goals promptly.
• Compassion: Approaching patient interactions with empathy.
• Cultural Competency: Respecting and adapting to diverse backgrounds.

Compensation and Compliance

The role offers a pay range of $24 to $27 per hour within California. Upward Health is committed to equal opportunity employment and fostering a diverse and inclusive workforce. This job description provides a general overview of duties and may not include every task associated with the position.