Community Manager (Social Media)

About Arcaea

Arcaea is a biotech-driven haircare brand built around high-performance products, purposeful design, and a modern approach to making healthy hair feel simple. The company is a fast-scaling, founder-led team that values curiosity, creativity, and skilled execution.

Role Overview

Arcaea is hiring a detail-oriented Community Manager who can shape how the brand shows up in every interaction with its audience. This person will oversee daily engagement across social channels, create social-first content, support influencer efforts, and help cultivate a thoughtful, high-engagement beauty community.

The role calls for strong writing, excellent judgment, and comfort handling sensitive or nuanced situations with professionalism, empathy, and discretion. Because the position supports a prominent founder and celebrity-backed brand, you will need to know when to reply, when to escalate, and when a conversation should be left alone.

Community management is part of the job every day, including weekends. You will monitor social activity outside standard business hours so that comments, direct messages, trends, and potential issues are spotted quickly. Not every message needs an immediate response, but you will be expected to make sound calls, surface urgent concerns, and help keep the community supported at all times.

What You Will Do

• Oversee, moderate, and respond to comments and direct messages on Instagram, TikTok, YouTube, and related platforms.
• Create a welcoming, premium-feeling brand presence through thoughtful interaction with the audience.
• Work closely with Customer Experience to handle customer questions and issues efficiently.
• Look for opportunities to delight community members through genuine, timely engagement.
• Track brand mentions, creator posts, and cultural conversations to surface trends, feedback, and opportunities.
• Use judgment to decide whether to engage, escalate, or ignore a conversation.
• Escalate legal, safety, misinformation, media, viral, or crisis-related issues to the right internal team.
• Remove spam and inappropriate content to protect community standards.
• Share recurring sentiment and community insights with marketing, product, and customer experience teams.
• Schedule and publish posts across Instagram, TikTok, and YouTube.
• Capture social-first content with an iPhone, including behind-the-scenes scenes, office culture, product development, and day-in-the-life moments.
• Edit short-form content such as Instagram Stories, Reels, and TikToks for each platform.
• Keep up with new platform tools, formats, and trends.
• Occasionally appear on camera when it fits the content.
• Coordinate influencer gifting and product mailers.
• Help with campaign logistics and product fulfillment.
• Organize influencer inventory and shipping support.
• Track creator content and identify moments for amplification or engagement.
• Tag products, partners, and creators across social channels.
• Maintain publishing calendars and keep creative assets organized.
• Support broader marketing initiatives as needed.
• Help make sure content goes live accurately and on time.

Requirements

• 2 to 5 years of experience in community management, social media, content creation, or a similar field.
• Excellent written communication and a strong grasp of brand voice.
• Strong emotional intelligence and sound decision-making.
• Ability to respond to consumer interactions with empathy and care.
• Knowledge of community moderation best practices.
• Deep familiarity with Instagram, TikTok, YouTube, and online culture.
• Comfort filming and editing short-form video on an iPhone and with tools such as CapCut.
• High level of organization and careful attention to detail.
• Ability to work in a fast-moving startup setting where priorities change quickly.
• Interest in beauty, fashion, culture, and consumer brands.
• Preferred: experience with founder-led or celebrity-backed brands.
• Preferred: experience using community management or social scheduling tools.
• Preferred: background supporting influencer or creator partnerships.

Location and Schedule

This is a hybrid role based in Boston, with three in-office days each week. The team believes strong creative work comes from close collaboration, fast feedback, and in-person teamwork.

Weekend social monitoring is part of the role due to the always-on nature of community management.

Compensation and Benefits

The total compensation package depends on the candidate’s experience. The posted salary range is USD 70,000 to USD 90,000 per year.

Additional Information

Arcaea is committed to diversity, equality, and inclusion in employment practices and provides equal employment opportunities to applicants and employees.

Agency and third-party recruiter submissions are only accepted under a current executed agency agreement and only for roles the recruiter has been invited to fill. Resumes sent outside those terms will not be considered.

If you need disability-related accommodations under the Americans with Disabilities Act or a similar law, or religious accommodations connected to the application process, you can contact recruiting@arcaea.com.

Arcaea uses E-Verify to confirm employment eligibility.

This description is not intended to list every duty, responsibility, or task that may be assigned.