Collection Manager - Used Cars

Role overview

This position is responsible for running and coordinating collections activity for the assigned rural territory, with a focus on used car accounts. The role involves supervising collection operations, working with both internal teams and external agencies, and improving EMI recovery while staying aligned with the bank’s policies and procedures.

Key responsibilities

• Oversee collections for the accounts assigned to the role and drive action on outstanding dues.
• Review the portfolio on a regular basis for the relevant bucket segments in the assigned region.
• Track and manage delinquency at both bucket and DPD level, with close attention to non-starters.
• Distribute targets across agencies and in-house teams, then monitor progress against those goals.
• Maintain consistent follow-up with customers who have missed payments.
• Ensure the full collection workflow follows bank rules and applicable legal requirements.
• Locate customers who have absconded and begin recovery efforts.
• Suggest legal action for cases that are not recoverable and coordinate with the legal team until closure.
• Keep collection-related records up to date, including delinquent account history, MIS reporting, and collection feedback on a daily, weekly, and monthly basis.

Education and experience

The role calls for a graduate or postgraduate degree in any discipline. Prior experience in collections is required, though the exact number of years is not specified.

Skills and attributes

The ideal candidate should be well organized, comfortable handling field teams and partner agencies, and strong in communication and follow-up. Familiarity with legal recovery procedures and MIS-based reporting is also important.

Additional information

Only the responsibilities and qualifications listed above were provided in the source. No separate perks, compensation, vacancy count, or joining date were mentioned.