- Experience
- Any
- Salary
- INR 12,000 – INR 23,000 / month
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- 12th Pass / Intermediate
- Eligibility
- Candidates with 12th pass or intermediate qualification aged 18 years or above can apply. Prior experience in NBFC, banking, collections, or field sales is preferred. Holding a DRA certification is considered advantageous.
- Resume
- Required to apply
Where you'll work
Job description
Role Overview
We seek a Collection Executive to become a part of our Retail Finance Collections division. The primary task is to recover overdue loan payments via direct customer engagement and ensure adherence to company protocols.
Key Duties
- Proactively engage with customers to recover outstanding loan amounts.
- Conduct field visits to customers to negotiate repayment settlements.
- Manage repossession or surrender of vehicles linked to overdue loan accounts.
- Record customer interaction details, visit summaries, and contact updates within the Collection App.
- Ensure collections are deposited promptly within defined turnaround times.
- Coordinate with sales teams and dealerships to enhance recovery outcomes.
- Address and resolve customer queries related to dues efficiently.
- Maintain compliance with collection standards and ethical guidelines.
- Regularly report collection status and progress to the supervisor.
Candidate Requirements
- Education: Completion of 12th grade or equivalent.
- Age: 18 years or older.
- Experience preferred in NBFCs, banking, collections, or field sales roles.
- DRA certification is an advantage.
- Basic MS Office skills are required.
Desired Skills
- Expertise in field collections and recovery management.
- Strong negotiation and customer handling capabilities.
- Comfort and willingness to conduct field visits regularly.
- Effective communication skills in English and the local language.
- Professional approach to meeting collection targets and resolving customer concerns.