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Collection Associate
Digitals India Security Products Private Limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Up to 3 yrs
- Salary
- INR 15,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 7 hours ago
- Work mode
- In office
- Education
- Bachelor's Degree in Commerce, Business Administration, Finance or related fields
- Eligibility
- Open to fresh graduates and candidates with up to 3 years experience in collections, accounts receivable, customer support, or finance functions.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
As a Collection Associate, you will play a vital role in managing and accelerating the recovery of outstanding payments from customers while maintaining excellent client relationships. This full-time position within the Accounts & Finance department requires proactive communication, negotiation, and coordination to ensure prompt collection and account reconciliation.
Primary Responsibilities
- Engage with customers through calls, emails, and messaging platforms to follow up on pending payments and send reminders.
- Ensure timely collection of due invoices and maintain updated account statements.
- Address and resolve customer queries related to payments and invoices, building strong professional rapport.
- Keep detailed records of collection efforts, update payment statuses in ERP/CRM systems, and prepare collection reports periodically.
- Monitor overdue accounts closely and escalate critical cases to management when necessary.
- Collaborate with internal teams such as Accounts, Sales, and Operations to facilitate smooth payment processing and reconciliation.
- Achieve set collection targets within deadlines and aim to reduce overdue receivables effectively.
Qualifications and Experience
- Bachelor's degree in Commerce, Business Administration, Finance, or related disciplines.
- Open to fresh graduates with strong communication abilities.
- 0 to 3 years of experience in collections, accounts receivable, customer support, or finance roles.
- Experience in B2B or B2C collection scenarios is an advantage.
Essential Skills
- Excellent verbal and written communication with persuasive negotiation techniques.
- Strong follow-up capability and customer relationship management skills.
- Basic understanding of receivables and invoicing processes.
- Detail-oriented with good problem-solving aptitude and capacity to work under pressure.
- Familiarity with MS Excel, MS Word, email platforms, and preferably Tally/ERP and CRM software.
Compensation and Benefits
- Monthly salary ranging between 15000 to 20000 INR based on experience and company standards.
- Performance-linked incentives encouraging target achievement.
- Opportunities for professional growth and career advancement within the finance arena.
- Supportive and employee-friendly organizational culture fostering continuous learning.
Additional Information
- Reports directly to the Accounts Manager or Finance Manager.