Collection Associate

About the Role

As a Collection Associate, you will play a vital role in managing and accelerating the recovery of outstanding payments from customers while maintaining excellent client relationships. This full-time position within the Accounts & Finance department requires proactive communication, negotiation, and coordination to ensure prompt collection and account reconciliation.

Primary Responsibilities

• Engage with customers through calls, emails, and messaging platforms to follow up on pending payments and send reminders.
• Ensure timely collection of due invoices and maintain updated account statements.
• Address and resolve customer queries related to payments and invoices, building strong professional rapport.
• Keep detailed records of collection efforts, update payment statuses in ERP/CRM systems, and prepare collection reports periodically.
• Monitor overdue accounts closely and escalate critical cases to management when necessary.
• Collaborate with internal teams such as Accounts, Sales, and Operations to facilitate smooth payment processing and reconciliation.
• Achieve set collection targets within deadlines and aim to reduce overdue receivables effectively.

Qualifications and Experience

• Bachelor's degree in Commerce, Business Administration, Finance, or related disciplines.
• Open to fresh graduates with strong communication abilities.
• 0 to 3 years of experience in collections, accounts receivable, customer support, or finance roles.
• Experience in B2B or B2C collection scenarios is an advantage.

Essential Skills

• Excellent verbal and written communication with persuasive negotiation techniques.
• Strong follow-up capability and customer relationship management skills.
• Basic understanding of receivables and invoicing processes.
• Detail-oriented with good problem-solving aptitude and capacity to work under pressure.
• Familiarity with MS Excel, MS Word, email platforms, and preferably Tally/ERP and CRM software.

Compensation and Benefits

• Monthly salary ranging between 15000 to 20000 INR based on experience and company standards.
• Performance-linked incentives encouraging target achievement.
• Opportunities for professional growth and career advancement within the finance arena.
• Supportive and employee-friendly organizational culture fostering continuous learning.

Additional Information

• Reports directly to the Accounts Manager or Finance Manager.