Club Lounge Agent

About the Role

The Ritz-Carlton Hotel Company is seeking a dedicated Club Lounge Agent to join their team in Saudi Arabia. This role is crucial in ensuring the "Gold Standards" of The Ritz-Carlton are delivered with grace and thoughtfulness daily. You will be part of a global brand leader in luxury hospitality, contributing to creating exceptional guest experiences. The company fosters an environment where diverse backgrounds are valued and celebrated, offering opportunities for associates to do their best work, find their purpose, belong to an amazing global team, and become their best selves.

Responsibilities

• Complete opening and closing procedures, including setting up necessary supplies and tools, cleaning equipment and areas, and securing the premises.
• Coordinate with the captain or supervisor before ending the shift.
• Prepare, stock, and maintain work stations, including ice, glassware, and paper supplies.
• Remove used dishes and glassware from the bar top and tables.
• Maintain the cleanliness and condition of work areas, the bar, bar unit, tables, and other equipment according to established guidelines.
• Adhere to all company policies regarding safety and security, report any accidents or unsafe conditions, and complete required safety training.
• Ensure a professional appearance and uniform standards are met, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, proactively address guest needs, assist guests with disabilities, and express genuine appreciation.
• Communicate clearly and professionally with colleagues and guests.
• Develop and maintain positive working relationships with team members and support collective goals.
• Ensure adherence to quality expectations and standards.
• Visually verify information presented in various formats, including small print.
• Perform physical tasks including standing, sitting, or walking for extended periods, and moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Utilize fine motor skills and hand-eye coordination to manipulate objects of varying size and weight.
• Navigate uneven or slippery surfaces, as well as stairs and service ramps.
• Reach overhead and below the knees, involving bending, twisting, pulling, and stooping.
• Undertake other reasonable duties as assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is necessary.
• No specific licenses or certifications are currently mandated.
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Proficiency in grasping, turning, and manipulating objects requiring fine motor skills and hand-eye coordination.
• Ability to navigate challenging surfaces and inclines.
• Willingness to perform tasks involving reaching, bending, twisting, pulling, and stooping.

Perks

• Opportunity to work with a globally recognized luxury hospitality brand.
• Be part of a culture that values diversity and inclusion.
• Chance to create exceptional and memorable guest experiences.
• Potential for professional growth and development within Marriott International's portfolio.

Eligibility

This position is open to individuals who meet the educational requirements and are willing to uphold the company's high standards of service and professionalism. While no prior experience is necessary, a commitment to guest satisfaction and teamwork is essential.

Education Required

High school diploma or G.E.D. equivalent