Clinical Education Specialist – CTMS

About the Organization

The START Center for Cancer Research is the largest early-phase site network in the world and is fully focused on oncology clinical research. More than 45 therapies studied at START locations have already received FDA or EMA approval.

Role Overview

START is hiring a Clinical Education Specialist focused on CTMS to support the adoption, usability, and continuous improvement of the OnCore Clinical Trial Management System across its sites. In this role, you will help clinical and operations teams use CTMS tools effectively so that trial operations run smoothly, documentation remains accurate, and workflows are more efficient.

Work Details

This is a remote full-time role with a Monday through Friday schedule from 8:00am to 5:00pm. The position is based in the United States. The annual base salary range for the role is $90,000 to $105,000, with final pay influenced by location, relevant knowledge, skills, and experience.

Key Responsibilities

• Act as the go-to expert for OnCore CTMS workflows, system improvements, and user training across START sites.
• Handle CTMS user administration, including access setup, permission assignment, and account deactivation.
• Work with clinical, operations, and IT stakeholders to review workflows and find opportunities to improve CTMS performance.
• Study usage and workflow data to identify process gaps and recommend training or operational improvements.
• Create practical learning resources such as job aids, quick-reference materials, and e-learning content.
• Conduct individual, group, and site-based training for CTMS users.
• Support users with navigation, documentation workflows, and troubleshooting questions.
• Collaborate with Learning & Development on onboarding, upgrade-related training, and workflow-change education.
• Take part in CTMS upgrade projects, testing, and implementation efforts.
• Assist with validation and testing of new CTMS functions and enhancements.
• Act as a bridge between users, IT, and system vendors to address issues and improve system reliability.
• Oversee CTMS communication channels, including ticketing tools and internal collaboration platforms.
• Log, prioritize, and coordinate resolution of system issues with technical teams.
• Share updates, troubleshooting tips, and best practices with end users.
• Spot workflow pain points and lead adoption initiatives that improve efficiency across teams.

Required Qualifications

• A bachelor’s degree in life sciences, healthcare, clinical research, or a closely related discipline is required.
• Practical experience working with and supporting Clinical Trial Management Systems, such as OnCore, including workflow setup, end-user support, and training delivery.
• Proven ability to create and sustain skills-based training programs, including onboarding and competency-based learning.
• 3 to 5 years of experience in clinical research or clinical education.

Preferred Experience

• Advanced hands-on experience with OnCore CTMS, especially in workflow refinement and process improvement.
• Strong background in user support and troubleshooting.
• Experience contributing to system upgrades, validation activities, or implementation projects.
• Ability to design clinical training programs and curriculum.
• Familiarity with simulation-based or competency-based education methods.
• Experience developing e-learning content, job aids, and other training materials.
• Comfort using clinical and learning technologies such as LMS platforms, EDC systems, EHR/EMR interfaces, and project collaboration tools.

Travel Requirements

Some travel may be necessary to support multi-site onboarding and education initiatives.

Benefits and Perks

• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with employer matching.
• Life and disability insurance for financial protection.
• Health savings accounts and flexible spending accounts.
• Paid time off, flexible scheduling, and remote work options.
• A collaborative workplace that encourages learning, growth, and participation in company processes and culture.

About START

START works closely with community oncology centers around the world to provide access to specialized preclinical and early-stage clinical trials for new anti-cancer therapies. Its sites have conducted more than a thousand early-phase clinical trials, including work on 43 therapies that later received FDA approval. START also maintains the world’s largest roster of Principal Investigators across eight clinical trial sites and is committed to helping move treatments from trials into patient care.

Equal Opportunity Statement

START is an equal opportunity employer and supports diversity in the workplace. Employment decisions are made without regard to race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected status under applicable federal, state, or local law.