Clinical Assistant

About Hanger, Inc.

Hanger, Inc. is recognized as the leading global provider of orthotic and prosthetic (O&P) services and products. With over 160 years of clinical excellence, the company specializes in advanced O&P solutions, clinically distinct programs, and exceptional customer care. Its Patient Care segment manages the largest network of O&P clinics nationally, while the Products & Services division distributes branded and private label O&P devices and components throughout the market. Hanger's mission focuses on enhancing human potential by helping patients gain improved mobility and independence.

Role Summary

The Clinical Assistant operates under the close supervision of certified clinicians to support patient care services and various operational duties. The role includes assisting orthotic and prosthetic practitioners, preparing treatment environments, fabricating devices, performing administrative tasks, and maintaining precise documentation. Clinical Assistants also perform modifications, adjustments, and repairs on soft good items, provide patient follow-up care under supervision, manage inventory and vendor communications, and ensure adherence to patient care protocols.

Key Duties and Responsibilities

• Independently deliver Off-The-Shelf (OTS) orthotic devices.
• Support certified practitioners with patient care and treatment preparation.
• Create and adjust molds, complete technical fabrication, and handle administrative paperwork.
• Maintain accurate patient care records and documentation.
• Conduct modifications, adjustments, and repairs as directed by supervising clinicians.
• Fit and alter soft good items for patients as required.
• Carry out patient follow-up for selected orthotic and prosthetic cases under direction.
• Manage shipping, receiving, inventory monitoring, and clerical responsibilities.
• Coordinate orders for prosthetic and orthotic materials by contacting vendors.
• Ensure compliance with all patient care activities performed align with supervising clinicians' instructions and regulatory requirements.
• Uphold a clean, safe, and organized work environment consistent with safety and regulatory standards, including OSHA and Medicare compliance.

Supervision Level

This role functions under direct supervision, meaning a credentialed clinician must be available for real-time consultation—either physically on-site or via live audiovisual communication—while patient care services are delivered. Supervisors conduct real-time visual assessments, review documentation within 15 days, and are responsible for ensuring ethical, safe, and effective patient care within their certified disciplines.

Minimum Qualifications

• High School Diploma or GED is mandatory.
• Experience between zero to one year in customer service or roles involving patient interaction.
• Preference given to individuals with allied health backgrounds such as PTA, OTA, or Athletic Trainers.
• Possession or eligibility for a valid driver's license and a driving record that complies with Hanger’s Motor Vehicle Safety Policy.

Additional Desired Attributes

• Readiness to have clinical actions verified by certified personnel.
• Able to follow detailed verbal and written instructions accurately.
• Manual dexterity to safely and effectively use laboratory tools.
• Understanding of biomechanical principles related to orthotic care.
• Strong communication skills for effective engagement with patients and staff.
• Organizational capabilities to prioritize tasks and meet deadlines.
• Teamwork skills fostering collaborative work environments.
• Integrity, transparency, and respectfulness in all professional relationships.
• Patient-centered mindset promoting trust and care excellence.
• Openness to collaboration and constructive communication.
• Innovation orientation with adaptability to change and continuous improvement.
• Focus on achieving superior outcomes and process optimization.

Benefits and Compensation

• Competitive salary packages.
• Eighty paid national holidays and four floating holidays annually.
• Paid time off encompassing vacation and sick leave.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) savings and retirement plans.
• Paid parental bonding leave for new parents.
• Flexible work schedules and part-time roles available.
• Employee referral bonus programs.
• Mentor and mentee opportunities through formal mentorship programs.
• Student loan repayment support at selected locations.
• Relocation assistance programs.
• Opportunities for regional and national travel for certified clinical staff.
• Participation in community and national volunteer events such as BAKA Bootcamp and EmpowerFest.

Equal Employment Opportunity Statement

Hanger, Inc. is dedicated to equal employment opportunity without discrimination or harassment based on race, color, religion, age, sex, gender identity, sexual orientation, national origin, marital status, medical conditions, disabilities, military service, pregnancy and related conditions, veteran status, or any other legally protected categories. The company complies with all relevant state and local fairness laws and prohibits retaliation against employees who raise concerns or complaints.