Client Solutions Manager (Fashion) - Global Business Solutions

Role Overview

The Client Solutions team aims to develop and sustain scalable, enduring relationships with clients by addressing their challenges through exemplary campaign services. Client Solutions Managers possess a comprehensive understanding of TikTok’s advertising products and embody humility, adaptability, and an openness to change. This role involves collaborating with a specialized team of consultants and marketing experts to drive client growth, including upgrading services, renewing contracts, and reactivating campaigns.

Key Responsibilities

• Support educating clients and agencies on TikTok’s product solutions and best practices to expand business opportunities, specifically managing key accounts within the Fashion & Luxury sector alongside media, creative, and marketing agency partners.
• Analyze campaign data to generate data-driven insights for clients, improving ad products to enhance client revenue, return on investment, and efficiency.
• Conduct frequent business reviews and adopt a consultative, long-term strategy for nurturing client relationships in cooperation with Partnership Managers.
• Manage and coordinate custom programs or sponsorships across departments and lead bespoke content campaigns to ensure timely distribution of creative assets.
• Initiate campaigns with clients; handle scheduling, asset management, and optimization prospects.
• Act as a product advisor by educating clients and agencies on advertising solutions to foster business growth.
• Collaborate with various internal cross-functional teams to identify and implement creative advertising solutions aimed at measurable client business outcomes.
• Work with international product and engineering teams to troubleshoot client-related issues during campaigns.
• Develop scalable procedures to support the expanding Client Solutions Management team.
• Collaborate with the campaign execution team to verify ad specifications’ accuracy and oversee campaign reporting and optimization.

Minimum Qualifications

• Over 5 years of experience in client solutions, account management, or digital advertising.
• Proven experience with campaign management across digital platforms and advertising technologies.
• Familiarity with tracking, attribution, and measurement tools such as Pixel, Events API (CAPI), MMP, and SKAN.
• Hands-on experience managing paid social advertising from client, agency, or platform perspectives.
• Capability to manage both performance and branding campaigns effectively.
• Strong client-facing experience is critical.
• Fluency in German and English (spoken and written) to interact with stakeholders regionally.

Preferred Qualifications

• Experience working with clients in the fashion and luxury industries.
• Background in performance and branding campaign management.
• Track record of success in dynamic, rapidly evolving environments.
• Experience working across multiple markets is advantageous but not mandatory.
• Deep understanding of the digital media landscape and a passion for social media platforms.
• Detail-oriented and analytical mindset with excellent organizational skills.
• Experience in troubleshooting technical concerns in collaboration with product and engineering teams.

About TikTok

TikTok is a premier platform for short-form mobile video, inspiring creativity and joy across its global user base. Headquartered in Los Angeles and Singapore, TikTok maintains offices worldwide, including Munich. The company pursues a mission of enabling authentic self-expression, exploration, and connection through innovative products.

Why Join Us

Being part of TikTok means embracing a culture grounded in curiosity, humility, and a drive to make impactful contributions. Our teams are diverse and global, collaborating to innovate and overcome challenges. We nurture an "Always Day 1" mindset that encourages continuous learning and meaningful progress for ourselves, our company, and our users. We invite you to join us as we grow together and unlock limitless potential.

Diversity & Inclusion

TikTok is dedicated to fostering an inclusive workplace that values diverse skills, experiences, and perspectives. Reflective of the wide-reaching communities we engage with, we strive to celebrate the diverse voices and backgrounds of all employees. Our mission is to promote creativity and joy by creating an environment of belonging for everyone.