Client Experience Officer - Arabic Speaker

About Pepperstone

Pepperstone began in 2010 and operates as a global fintech focused on giving clients a better way to trade the world’s markets. The company describes its culture as curious, driven, digital, agile, connected, and collaborative. Its environment is global, diverse, energetic, and performance-oriented, with more than 700 team members working across 12 locations and 9 time zones.

Role Overview

The Client Experience Officer plays an important part in delivering excellent service to clients before and after sales. Support is provided through live chat, email, social channels, and phone. Reporting to the Team Leader of Client Services, the role works closely with the wider team to ensure client needs are handled efficiently, while also keeping full alignment with internal compliance and regulatory standards. The position is based in Dubai, United Arab Emirates, and includes remote-working flexibility.

Key Responsibilities

• Deliver high-quality client support every day across live chat, email, and phone, while meeting service standards and performance targets.
• Handle the main client services inbox and other communication channels, making sure replies are accurate and sent within a timely manner.
• Record and classify client questions, requests, and issues so management can use the insights to improve service and internal processes.
• Keep the Website Support Page and Knowledge Base current so clients always have access to correct information.
• Look for ways to strengthen client communication methods and channels to improve the overall experience.
• Support improvements in conversion and retention for clients contacting the Client Services team.
• Help clients complete account verification whenever needed.

About You

The ideal candidate has experience in a similar client service position and brings a strong client-first mindset. You should be comfortable communicating clearly in both written and spoken form, pay close attention to detail, and maintain quality even during busy periods. The role also requires strong relationship-building skills, sound judgment, integrity, and the ability to learn continuously. You should work well with others, adapt quickly in a fast-moving environment, and be comfortable using a range of digital tools and trading platforms. A weekly or monthly shift rotation may apply depending on business needs. Fluency in English and Arabic is essential.

Tools and Systems

This role requires confidence working with Microsoft applications, Google Drive, Gmail, Slack, MT4, and MT5.

Why Join Pepperstone

• Competitive pay structure with a company bonus scheme.
• Annual compensation review.
• Employee referral bonuses for successful talent referrals.
• A friendly, collaborative workplace culture.
• Flexible working with hybrid arrangements.
• Remote working option for up to 4 weeks per year from anywhere.
• Ongoing learning and personal development opportunities.
• 3 paid volunteering days each year and a Workplace Giving Program.
• Enhanced sick leave policy.
• 20 days of paid leave in the first year, increasing to 25 days after one year.
• Monthly and quarterly recognition programs for strong performance and achievements.
• Regular team events and celebrations.
• Comprehensive medical insurance and access to a dental scheme.

Additional Information

Pepperstone is a regulated online Forex and CFD trading platform. The company combines the scale of a global fintech with the speed and flexibility of a start-up, helping clients approach global markets with confidence. The business values a passionate and friendly team culture, learns quickly, and adapts with impact.

Equal Opportunity and Hiring Notes

Pepperstone is an equal-opportunity employer and encourages applications from candidates of all backgrounds. The company supports a diverse workplace and aims to respond to every applicant. Applications are reviewed on an ongoing basis. External recruitment agencies are asked to connect directly with applicants for this opportunity.