Client Advisor - Luxury Watches, Jewelry, and Fashion

Role Overview

As a Client Advisor at Trafalgar Luxury Group, you will be a vital member of the retail team dedicated to delivering superior customer experiences while supporting the store's performance. Your primary focus will be to assist customers effectively, promote sales, and ensure an enjoyable and seamless shopping environment.

Key Responsibilities

• Provide detailed product information and guidance to customers within the store.
• Identify and understand customer preferences to offer suitable product or service recommendations.
• Possess comprehensive knowledge of product features, advantages, and applications.
• Develop and maintain a customer database, including following up with VIP clients.
• Keep the store clean and well-organized, including restocking and merchandising displays.
• Accurately complete transactions using the point-of-sale system, managing cash, credit cards, and other payments.
• Respond professionally and promptly to customer questions, concerns, and complaints, seeking managerial support when needed.
• Work collaboratively with colleagues to meet sales goals and contribute to store success.
• Stay informed about ongoing promotions, campaigns, and product releases to convey relevant information to customers.
• Engage in continuous training to improve product knowledge and sales capabilities.
• Handle after-sales service management duties.

Qualifications and Requirements

• Fluent communication skills in both Arabic and English.
• Prior experience in luxury retail sales, particularly in luxury watches and jewelry, with emphasis on VIP client interactions and customer service excellence.
• Strong interpersonal abilities focused on customer satisfaction.
• Capability to manage multiple tasks effectively in a dynamic, fast-paced setting.
• Competent in basic mathematics and familiar with point-of-sale system operations.
• Flexibility to work varying schedules, including evenings, weekends, and holidays.
• Possess a positive demeanor, be self-driven, and demonstrate teamwork skills.
• Minimum education: High school diploma or equivalent; further education or certifications considered an advantage.