Client Account Manager - Greater China Region

About Pinterest

Globally, millions use Pinterest to find inspiration, explore new ideas, and plan memorable experiences. Pinterest’s mission is to empower individuals to create a life they cherish, supported by a passionate team behind the product. At Pinterest, artificial intelligence is integrated throughout our platform, enhancing creativity and boosting impact. We look for candidates who embrace AI as a key part of their work approach.

Role Overview

We are seeking a Client Account Manager to join our Greater China Export Sales team based in Singapore. This position is critical to accelerating business growth in the Greater China region and offers the opportunity to influence global expansion efforts. The role reports directly to the Director of Sales, Greater China.

Key Responsibilities

• Ensure accurate and prompt data entry into Salesforce for accounts, contacts, opportunities, and activities.
• Maintain high data quality by regularly reviewing, cleaning (including deduplication), and updating records to keep all fields complete and sales stages precise.
• Support pipeline reporting and forecasting by keeping sales stages, deadlines, and deal values up to date according to team standards.
• Efficiently qualify inbound leads to ensure alignment with business potential before advancing them to the sales team.
• Develop and maintain a researched list of target accounts and contacts consistent with territory strategy and ideal customer profiles.
• Collaborate with Sales Operations and external partners to adopt best practices, refine processes, and improve tools and workflows.
• Manage a queue of straightforward customer support requests, responding promptly within service level agreements.
• Escalate complex issues to appropriate teams such as Customer Success, Support, or Product, while keeping clear communication with customers and partners.
• Conduct structured discovery conversations to understand prospect needs, challenges, decision-making, and timelines.
• Identify common customer challenges and work with Sales, Support, and Marketing teams to enhance self-service resources, reducing repetitive inquiries.
• Partner with Marketing on campaigns, events, and content usage, providing feedback on lead quality and messaging.
• Develop a deep understanding of Pinterest products, value propositions, and customer use cases for clear communication with prospects.

Candidate Profile

• Minimum of 3 years’ experience in sales development, business development, inside sales or account management within B2B SaaS, digital advertising or technology sectors.
• Proficient with CRM platforms such as Salesforce and sales engagement tools; open to adopting new tools and workflows.
• Familiar with AI tools, including agent-building and automation technologies, to optimize business processes and outcomes.
• Excellent communication skills, both written and verbal, capable of crafting clear outreach messages and conducting effective discovery discussions.
• Highly organized and disciplined, adept at managing numerous accounts, contacts, and activities simultaneously.
• Proven history of meeting or surpassing activity and pipeline targets in fast-paced environments.
• Comfortable working in a data-driven environment with performance metrics.
• Business-level fluency in both Mandarin and English.
• Possess a Bachelor’s degree or equivalent relevant experience.

Additional Information

• This role is based in Singapore and requires physical presence approximately two days per week for in-office or face-to-face collaboration.
• Applicants must reside within commuting distance of Pinterest’s Singapore City office.
• There is no relocation assistance available for this position.
• We are an equal opportunity employer committed to fair hiring based on merit. We encourage applicants from all backgrounds and provide accommodations for disabilities or religious needs during recruitment.
• All information provided during the application and hiring process must be accurate and truthful; falsifications may lead to disqualification or termination.