Claims Home Assessor

Role overview

As a Home Assessor, you will visit damaged properties, evaluate the extent of the loss and determine the most suitable repair approach. The role is heavily field-based, with some desktop assessments when needed. You’ll regularly deal with customers in person, explain next steps clearly, and work closely with builders and repairers to keep claims progressing.

Key responsibilities

• Attend insured homes, assess the damage on site and justify the repair solution you recommend so the claim can move ahead.
• Discuss scopes with builders, work through disputes, and help maintain momentum when schedules or repair methods are under pressure.
• Meet customers face to face, explain the outcome of the assessment and guide them through what will happen next.
• Handle a daily schedule of new and active claims, including inspections, scope preparation, follow-up work and claim documentation.
• Prepare and submit assessment reports using the company’s online systems.
• Be available for national travel during catastrophe events when support is needed in impacted locations.

Experience and background

This position suits someone who has worked as an insurance assessor, loss adjuster, builder, restoration specialist or estimator, particularly if you have experience scoping repairs and dealing directly with customers and builders. It also fits candidates with a background in desktop home assessing or home claims management.

What success looks like

• You are able to connect damage observations, reports and policy details to make practical decisions, even when the answer is not immediately clear.
• You take initiative when workloads increase and help keep jobs moving rather than waiting for others to act.
• You stay on top of timelines and follow-ups so repairs continue without unnecessary delays.
• You are familiar with claims and building terminology and standard procedures.
• You communicate and negotiate effectively.
• You are comfortable using computers and digital systems.

Benefits and rewards

• A maintained company vehicle, fuel card and mobile business tools to support you in the field.
• Access to free skin checks, flu vaccinations, wellbeing sessions, discounted gym membership and discounted insurance products.
• Performance incentives paid every six months, along with annual salary reviews.
• The option of a 9-day fortnight, giving you every second Friday off, plus 22 days of annual leave.
• Paid training from day one and support from leaders who are invested in your development.

About the employer

The employer aims to make insurance feel more personal by having real people support customers when things go wrong, while also creating room for employees to develop and shape their careers.

Additional information

This is an on-road assessing role based in Blackbutt North, Queensland, Australia. The work is full-time and carried out onsite. Some assessments may be completed from a desktop, and national travel can be required during major catastrophe events.

Work style

You’ll likely thrive here if you are comfortable standing in a customer’s driveway, explaining the next steps, coordinating with builders and pushing repairs forward when time is critical.