Claims Home Assessor

About the role

Youi is expanding its assessing function, and this is a strong opportunity for someone who enjoys being out in the field, using practical technical judgement, and helping customers and builders understand the next steps after a claim.

In this position, you will inspect damaged homes on site, work out what is covered under the policy wording and guide repairers toward the most appropriate repair plan based on your assessment. The job combines in-person assessments with some desktop-based work, so you’ll need to be comfortable switching between field inspections and office documentation.

You’ll also spend time speaking directly with customers, explaining decisions in a clear and calm way, including when something is not covered. Alongside this, you’ll work closely with builders to keep everyone aligned and ensure repairs progress smoothly.

Onboarding and first 90 days

You’ll begin with a structured induction that covers policy application, thorough damage assessment, and accurate record-keeping in the company systems. After that, you’ll shadow experienced assessors until you’re confident taking ownership of your own region.

• Manage your own inspection calendar
• Check builder scopes and quotes against the policy wording
• Use the systems confidently and efficiently
• Communicate clear updates and outcomes to customers and builders

Key duties

• Travel to damaged properties, inspect the loss, make an onsite assessment, and document the appropriate repair approach so the work can move ahead without unnecessary overrides.
• Meet customers face to face, explain what the assessment means, and answer questions about the claim outcome and next steps.
• Review scopes with builders, address differences in opinion, and help keep repair timelines on track.
• Run your daily workload of new and active claims, balancing inspections, scope preparation, follow-ups, and documentation.
• Use the DOS system every day to prepare reports and keep all records up to date so work does not accumulate.
• Travel nationally may be required during catastrophe events when additional support is needed in impacted areas.

What you’ll bring

You’ll be a good fit if you have a building trade qualification with a building background, or experience as an insurance assessor, loss adjuster, builder, restoration specialist, estimator, or desktop home assessor. The role needs someone who has already scoped repairs and worked directly with customers and builders.

What success looks like

• You can connect the facts in the damage, reports, and policy to reach a sound decision, even when the answer is not straightforward.
• Customers leave the visit with a clear understanding of what happens next, even when the result is disappointing for them.
• You step in when workload increases and help keep jobs moving rather than waiting for others to act.
• You stay across timeframes and follow-ups so repairs continue progressing.

Benefits and support

• Company car, fuel card, and mobile business tools
• Free skin checks, flu vaccinations, wellbeing sessions, discounted gym membership, and discounted Youi insurance
• Performance incentives paid twice a year and annual salary reviews
• Option to work a 9-day fortnight with every second Friday off
• 22 days of annual leave
• Three weeks of paid training

About the employer

Youi aims to make insurance feel more human and offer customers a better experience. As a challenger brand, it questions conventional thinking and focuses on supporting people when life doesn’t go to plan. The business also invests in developing its own people through clear career paths, structured learning, and hands-on coaching that can lead to leadership opportunities.