Chief Steward

Job overview

This role is responsible for overseeing daily stewarding and kitchen utility operations, including dish room management, overnight cleaning, back dock cleaning and upkeep, banquet plating, and food running. The position also leads non-cooking kitchen support staff such as dishwashers and kitchen helpers, with a strong focus on guest satisfaction, employee engagement, and cost control.

Work details

• Job number: 26070782
• Job category: Food and Beverage & Culinary
• Location: 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613
• Schedule: Full time
• Remote work: No
• Position type: Management

Key operational duties

The role involves managing supplies, equipment, inventories, sanitation, and the overall efficiency of stewarding operations. It also requires enforcing cleaning routines, ensuring proper use of machinery, checking food transport and holding equipment, and maintaining compliance with all applicable legal, sanitation, and safety standards.

• Plan and manage supplies, tools, uniforms, and equipment so the team can perform effectively.
• Coordinate schedules, activities, and workflow for stewarding and support staff.
• Track incoming materials and maintain current stock levels.
• Carry out inventories for china, glassware, and silverware.
• Monitor stock of food, equipment, smallware, and liquor, and escalate shortages when needed.
• Inspect supplies, equipment, and work areas to confirm service quality and standards compliance.
• Review and follow up on employee accidents.
• Maintain adequate clean supplies of equipment, china, glass, and silver items.
• Ensure loss prevention practices are followed to reduce accidents and keep costs under control.
• Enforce proper cleaning of serviceware, equipment, floors, and related areas.
• Verify correct operation and cleaning of dish room machinery.
• Confirm that food holding and transportation equipment remains functional.
• Support full compliance with relevant laws, food handling rules, and sanitation requirements.
• Keep executives, peers, and team members informed in a timely way.

Leadership responsibilities

This position calls for strong people leadership, sound judgment, and the ability to guide the team by example. The Chief Steward is expected to set priorities, sustain productivity, support departmental goals, and build a cooperative working environment.

• Lead and influence staff through strong communication, integrity, and practical decision-making.
• Supervise daily operations and step into employee duties when needed.
• Provide direction, vision, and priorities aligned with departmental goals.
• Maintain team productivity and act as a role model for expected behavior.
• Meet or exceed targets related to performance, budget, and team objectives.
• Recognize and celebrate team achievements.
• Build trust, respect, and collaboration among team members.
• Communicate expectations clearly based on each job role.
• Maintain open and cooperative working relationships with employees.
• Manage controllable expenses to support budget goals.
• Work continuously to improve service performance.
• Collect employee feedback and consider operational impact on wider property goals.

Customer service focus

The role supports a consistently high standard of service and guest satisfaction by coordinating closely with leadership and team members, ensuring daily operations align with expectations.

• Attend meetings and exchange information with executives, peers, and subordinates to improve service quality.
• Ensure daily operations meet quality and standard expectations.
• Keep guest satisfaction at the center of departmental activities and improvement efforts.

Human resource duties

The Chief Steward also handles people management activities, including hiring support, performance oversight, training, discipline, and employee relations, while applying company and local procedures fairly.

• Guide subordinates through clear standards and ongoing performance monitoring.
• Recruit, interview, select, hire, and promote employees as needed.
• Train staff on safety procedures.
• Provide feedback based on observed service behaviors.
• Review employee satisfaction results and address concerns.
• Apply disciplinary procedures and documentation according to SOPs and LSOPs, including the peer review process.
• Administer property policies consistently and fairly.
• Train utility staff on sanitation, equipment handling, and chemical usage.
• Take part in progressive discipline procedures.

Employer statement

The organization is committed to equal opportunity and welcomes applicants from all backgrounds. Employment decisions are made without discrimination on protected grounds such as disability, veteran status, or other legally protected status. Delta Hotels describes its service philosophy as delivering a smooth travel experience with attention to the essentials that matter most to modern travelers.

Brand overview

Delta Hotels is presented as a global hospitality brand focused on efficient, thoughtful service. The brand emphasizes warmth, clarity, and consistency, with an expanding international presence and a culture centered on belonging, purpose, and strong team performance.