Chief of Staff, Office of the CEO

About Coast

Coast is transforming the U.S. B2B card payments space, focusing on commercial fleets and vehicles, an industry ripe for modernization with digital and financial services innovations. Our flagship product is the Coast Fleet and Fuel Card, designed on an advanced spend management platform.

Role Overview

The Chief of Staff acts as the CEO’s key operational partner, extending the CEO’s influence throughout the company. In this role, you will represent the CEO in various meetings and decisions, ensuring that the CEO’s priorities are communicated and executed effectively. This position demands independent judgment and the capacity to take ownership of critical projects and operational cadence within the leadership team.

Key Responsibilities

• Represent the CEO in meetings and decision-making processes when the CEO is unavailable, effectively managing escalations and resolutions.
• Communicate the CEO’s agenda within the executive team and hold leadership accountable for deliverables aligned with the CEO’s directives.
• Serve as a strategic advisor and provide honest, well-founded counsel to the CEO.
• Manage the leadership team’s operating rhythm including executive meetings, planning cycles, goal setting, and business reviews to ensure concrete decision-making.
• Prepare materials and agendas to facilitate aligned and efficient meetings.
• Track executive decisions and commitments, ensuring follow-up and preventing any oversight.
• Lead complex, high-priority initiatives lacking clear ownership, overseeing them from inception through completion.
• Collaborate with the CEO and leadership on company growth strategies and operational improvements.
• Identify operational bottlenecks and implement solutions in partnership with relevant teams, escalating only when necessary.
• Conduct research and data analysis to support informed decision-making by the CEO, leadership team, investors, and board members.
• Prepare clear, data-driven documentation for executive, investor, and board communications.

Achievements & Success Indicators

• Trusted as the CEO’s authentic representative, with authority acknowledged by executives.
• Significant enhancement of the executive team’s operational processes and reliableFollow-through on decisions.
• Successful ownership and delivery of multiple critical projects driving the company forward.
• Respected and effective partnership with leadership, boosting collective effectiveness.

Candidate Requirements

• 7 to 12 years' professional experience combining strong analytical skills (management consulting, investment banking, strategy) with operational expertise in fast-growing environments.
• Proven ability to earn and maintain the trust of CEOs or senior executives and represent them credibly to stakeholders.
• Exceptional executive presence, capable of engaging and influencing senior-level leaders.
• Strong judgment, discretion, and ability to manage confidential and sensitive issues.
• Analytical proficiency with comfort in interpreting metrics and using data to guide operational decisions.
• Excellent communication skills with the talent to align a broad range of stakeholders, including boards and frontline teams.
• Proficiency and enthusiasm in leveraging AI tools to enhance productivity.
• Proactive mindset focused on action and creating operational processes without needing preexisting frameworks.
• Experience in fintech, payments, B2B SaaS, or financial services preferred.
• Located in New York City area and available to work onsite 3-4 days weekly.

Compensation and Benefits

• Annual salary range: $175,000 to $225,000
• Equity stake aligned with role seniority and impact, offering significant upside potential.
• Medical, dental, and vision insurance coverage.
• Flexible paid time off including vacation, personal wellness days, and recognized holidays.
• Financial wellness support including webinars, equity tax advisory services, and company-sponsored 401(k) plan.
• Paid parental leave benefits.
• $400 allowance for accessories (e.g., keyboard, mouse, headphones).
• Education stipend provision.
• Complimentary lunch every Friday.

Diversity and Inclusion

Coast champions diversity, equity, and inclusion in the workplace and is an Equal Opportunity Employer. We encourage applicants from all backgrounds and do not discriminate based on legally protected characteristics.