Call Center Specialist - Tamheer
Saudi Iwaa For Residential Compounds
Jeddah, Makkah Province, Saudi Arabia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Education
- Diploma or bachelor’s degree in Business, Communications, or related field preferred
- Eligibility
- Candidates who meet the qualifications and are able to participate in the Tamheer program may apply.
- Resume
- Required to apply
Where you'll work
Job description
About the company
Saudi Iwaa For Residential Compounds (IWAA) is a Saudi platform that provides integrated workforce accommodation and support services. With close to twenty years of operating experience across the Kingdom, the company develops and runs scalable workforce communities through a single, professionally managed model covering accommodation, catering, facility management, transport, hygiene, medical support, and resident welfare.
Role overview
IWAA is seeking a Call Center Specialist under the Tamheer program for its Jeddah location. The role focuses on managing customer and resident communication, understanding service needs, preparing quotations, maintaining records in the system, and ensuring timely follow-up to support a positive customer experience.
Key responsibilities
- Answer inbound calls and place outbound calls in a professional manner.
- Handle questions from clients and residents regarding accommodation and support services.
- Gather customer details and clarify their specific needs.
- Draft and send quotations to clients.
- Enter, track, and update customer information in the system.
- Follow up with customers after quotations have been shared.
- Escalate complex matters when necessary and work with internal teams to resolve them.
- Prepare simple reports covering call volume and repeated inquiry patterns.
- Maintain service standards and follow company policies and procedures.
Qualifications and requirements
- Strong communication skills and a customer-focused approach.
- Ability to solve problems and pay close attention to details.
- Basic computer skills, including Microsoft Office.
- Exposure to CRM platforms, ticketing tools, or call center software is an advantage.
- Arabic fluency with a good working level of English.
- Comfortable working in a busy, fast-moving environment.
- A diploma or bachelor’s degree in Business, Communications, or a similar field is preferred.
- Prior experience in call centers, hospitality, or residential services would be beneficial.
Additional information
This opportunity is part of the Tamheer program. The posted opportunity number is 24780669. Applicants were instructed to send their CV to reem@saudiiwaa.com.