Business Travel Consultant

About the Role

American Express Global Business Travel (Amex GBT) fosters an inspirational workplace where travel is seen as a positive force, empowering colleagues to make a real industry impact. We promote an inclusive and collaborative culture where every voice matters. As a Business Travel Consultant in our skilled remote team, you will deliver exceptional service to corporate clients across various travel needs.

Responsibilities

• Provide expert advice and coordinate travel arrangements for corporate clients including individuals and groups.
• Perform detailed analysis and research on travel options while proactively anticipating traveler requirements to suggest additional services.
• Handle booking and scheduling of domestic and international business travel across multiple modes such as air, road, rail, and lodging.
• Utilize Global Distribution Systems (Sabre, Amadeus, Galileo) for travel bookings.
• Ensure travel plans comply with client travel policies, supplier guidelines, and legal regulations.
• Deliver positive customer service via phone, attending promptly to special client requests.
• Work collaboratively with teammates to mentor and provide constructive feedback aimed at service enhancement.

Candidate Profile

• Strong proficiency in Global Distribution Systems like Sabre, Amadeus or Galileo.
• Relevant experience in business travel coordination or reservations.
• Commitment to superior client service with ability to anticipate client needs.
• Excellent written and verbal communication skills.
• Meticulous attention to detail with integrity in handling sensitive traveler information.
• Deep understanding of the travel industry, including business and leisure travel or airline reservations.
• Capability to resolve customer issues independently and through supplier coordination.
• Team-oriented attitude with openness to feedback and collaboration.

Work Hours and Location

This is a fully remote position; applicants must reside within the United Kingdom. The Traveler Care team operates 24/7 with designated night shift roles. Primary working hours for this role are Monday through Friday, between 7:00 AM and 7:00 PM, totaling 37.5 hours per week. Flexibility within this schedule is expected.

Employee Experience and Benefits

• Flexible country-specific benefits commencing from day one, including health and welfare insurance, retirement plans, parental and adoption leave, and wellbeing resources.
• Exclusive travel discounts on flights, hotels, cruises, and car rentals.
• Opportunities for professional development with access to over 20,000 online courses and priority consideration for internal job promotions.
• A strong emphasis on fostering Inclusion through global affinity groups to support identity and initiative-based collaboration.
• Comprehensive commitment to equal employment opportunity regardless of age, gender, race, citizenship, disability, or other protected characteristics.

Additional Information

Reasonable accommodations are provided to qualified individuals with disabilities during the hiring process upon request. Applicants passionate about Amex GBT’s mission are encouraged to apply even if not all criteria are met.