Business Systems Analyst III - Marketing Systems

About Box

Box is a leader in Intelligent Content Management, providing a platform that helps organizations collaborate, manage content lifecycles, secure vital data, and transform workflows using enterprise AI technologies. Established in 2005 and headquartered in Redwood City, CA, Box serves major clients globally, enabling them to thrive in the evolving AI-first business landscape.

Role Overview

The Business Systems Analyst III will specialize in Marketing Systems within Box's Enterprise Systems team. This role focuses primarily on managing, optimizing, and scaling critical marketing technology platforms, especially Iterable and TrustArc. The position collaborates extensively with Marketing Operations to provide compliant, scalable, and data-informed solutions that facilitate Box's market strategies.

Key Responsibilities

• Act as the lead Business Systems Analyst for Marketing platforms, taking primary ownership of Iterable and TrustArc.
• Work closely with Marketing Operations to advise on system capabilities, constraints, and best practices.
• Lead the full lifecycle of marketing technology projects including requirement gathering, backlog management, user acceptance testing (UAT), and deployment readiness.
• Interpret complex marketing, data, and compliance demands into clear functional specs and actionable user stories.
• Design and maintain data integrations and pipelines using SnapLogic in partnership with Engineering and Data teams.
• Utilize SQL for data examination, integration validation, issue troubleshooting, and support marketing segmentation and reporting.
• Analyze current processes, conduct fit-gap assessments, and suggest scalable, compliant marketing technology solutions.
• Collaborate within an agile framework involving Enterprise Systems, Engineering, Data teams, and third-party vendors to ensure successful outcomes.
• Oversee and prioritize business-as-usual tasks like enhancements, bug fixes, and operational problem resolution.
• Contribute strategically to the Marketing Systems roadmap, providing insight on workload estimates, dependencies, and project prioritization.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, Economics, or a similar field.
• At least 3 years of experience as a Business Systems Analyst within enterprise application support.
• Practical experience with Marketo, including marketing automation, campaign coordination, and Salesforce integration.
• Hands-on familiarity with Iterable features such as campaigns, customer journeys, segmentation, data ingestion, and platform integrations.
• Experience supporting TrustArc or comparable consent and privacy management tools in marketing or data contexts.
• Proven skills with SnapLogic for designing and troubleshooting integration pipelines.
• Strong command of SQL for comprehensive data operations.
• Understanding of lifecycle marketing, customer engagement, and marketing automation processes.
• Ability to independently manage technology-functional project deliverables across stages from analysis through deployment.
• Excellent stakeholder engagement and communication capabilities.
• Preferred qualifications include experience with cloud computing or customer data platforms like GCP and Segment, knowledge of event-driven tracking and downstream analytics, and experience in SaaS, B2B, or fast-paced tech environments.

Company Culture and Work Arrangement

Box champions diversity and inclusion, emphasizing community and in-person collaboration. Employees are expected to work onsite at least three days weekly at the Redwood City office. The company supports accommodations for disabilities and commits to equal opportunity hiring practices, including consideration of applicants with criminal histories where legally applicable.

Compensation and Benefits

The role offers a United States-based salary range from $117,000 to $140,000 USD annually. Compensation varies based on experience, skill level, and location. The position is eligible for equity and comprehensive benefits.