Business Support Administrator

About the Role

ABB is looking for a Business Support Administrator to support its Critical Power site in Napier, New Zealand. In this position, you will help keep daily operations running smoothly by handling administration, supporting customer interactions, coordinating communications across the site, and contributing to a positive experience for employees, visitors, and clients.

This opportunity is well suited to someone who wants to build a career in business administration within a global engineering and technology organisation. The role offers exposure to a broad mix of functions such as operations, finance, payroll support, communications, and customer service.

This is an onsite position based in Napier, Hawke's Bay, New Zealand, reporting to the Manufacturing Unit Manager.

Key Responsibilities

• Deliver administrative support across the business and take responsibility for assigned processes and tasks.
• Support the Finance team with day-to-day administrative and business assistance as needed.
• Manage internal communications, including site notices, digital and physical notice boards, organisational charts, and general business correspondence.
• Serve as the first contact point for visitors, customers, and employees, ensuring a professional and welcoming experience.
• Handle incoming phone and email enquiries, resolving them where possible and escalating them when necessary.
• Provide confidential administrative coordination and support to different areas of the business.
• Assist with payroll administration by preparing and maintaining daily, weekly, and monthly payroll data files.
• Organise travel, accommodation, catering, transport, and other logistics for business events and activities.
• Help coordinate customer visits, factory acceptance tests, training sessions, and other site-based events.
• Support a collaborative and positive workplace through strong service, teamwork, and professionalism.

Candidate Profile

ABB is open to applicants who are early in their career and eager to learn. Extensive experience is not required if you bring the right attitude and a willingness to develop.

• You have recently finished secondary school, a diploma, or a degree in any field, and early-career applicants are welcome.
• You are confident using Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook; familiarity with SAP is an advantage.
• You communicate clearly in writing and speaking and can interact professionally with colleagues and clients.
• You are motivated, curious, and ready to learn from feedback and new challenges.
• You stay organised, pay attention to detail, and can manage several tasks and deadlines at once.
• You bring a positive, professional attitude and work well with others.
• You hold a current full New Zealand driver’s licence with a clean record.
• Experience in reception, administration, or customer service is helpful but not essential, as on-the-job training is provided.
• Applicants must already have permanent work rights in New Zealand, as visa sponsorship is not available for this role.

What You’ll Gain

• Support and mentoring from experienced colleagues who want you to succeed.
• Exposure to global business operations and insight into how a leading engineering company functions.
• Opportunities to grow practical skills in administration, communication, business processes, and professional practice.
• The chance to join a forward-looking global company that values integrity, innovation, and continuous learning.
• A supportive workplace where your development is encouraged and your contribution is recognised.
• The satisfaction of working with a team whose Napier facility was recognised with the 2025 Hawke's Bay Exporter of the Year Award.

About the Napier Facility

ABB’s Critical Power facility in Napier is a specialist centre focused on designing and manufacturing uninterruptible power supply (UPS) systems. The site serves customers around the world, with a strong emphasis on supporting data centres for artificial intelligence and cloud computing. With major investment in the Napier operation, the facility is driving innovation in energy-efficient power protection solutions.

About ABB

ABB is a global leader in electrification and automation, working to support a more sustainable and resource-efficient future. Its Critical Power business develops reliable, high-performance power protection systems for mission-critical environments such as data centres, healthcare facilities, financial institutions, and telecommunications networks. The company promotes a diverse, inclusive, and respectful workplace where people are encouraged to do their best work and grow their careers.

Additional Information

ABB welcomes people from all backgrounds and experiences and values curious, courageous, and creative thinkers. The company invites interested candidates to submit an application and learn more about its global solutions.

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A cleaner and smarter future needs many kinds of minds, and ABB is committed to building that future with people from all walks of life.