Business Insights Analyst

About Reachdesk

Reachdesk is a global SaaS platform for gifting and swag that helps B2B businesses build stronger relationships with prospects, customers, and employees while also delivering measurable return on investment. The company focuses on turning gifting into a meaningful way to create human connection and support growth, whether that means engaging prospects, rewarding customers, or recognising employees. Its platform supports personalised gifts, branded merchandise, and memorable event and brand experiences at scale through automated sourcing, storage, and worldwide delivery.

Reachdesk is used by well-known technology and SaaS companies and connects with marketing, sales, and HRIS systems. The organisation operates with teams based in New York, London, and Lisbon, and this position is remote.

Role Overview

Reachdesk is hiring a Business Insights Analyst to join the Business Systems & Operations team. This role is ideal for someone who enjoys connecting the commercial side of the business with customer delivery, operations, and financial performance, and who wants to use AI to speed up and sharpen analysis.

You will work across the business, drawing on data and reporting from different systems to help leaders use consistent definitions when reviewing performance. The goal is to build a more complete picture of the company than any single function could create on its own.

Responsibilities

• Work closely with leaders in Sales, Customer Success, Marketing, Finance, and Operations to understand what each team needs to decide.
• Use data from commercial, finance, and operational systems to generate insights that bring together multiple views of the business.
• Apply AI to reduce the time needed for analysis and to keep metric definitions aligned across teams.
• Translate data into a clear narrative that fits the audience, whether the discussion is commercial, financial, or operational.
• Build concise summaries and reusable insight outputs so teams can continue exploring follow-up questions independently.
• Test AI-supported analysis workflows, prompt approaches, evaluation methods, and simple automations, then share successful practices with the wider team.

Requirements

• 2 to 4 years of experience in an analyst, insights, strategy, or consulting role with exposure to more than one business function.
• Working knowledge of at least two of these areas: commercial metrics such as revenue, retention, and go-to-market; financial concepts such as P&L, unit economics, and FP&A; operational metrics such as throughput, fulfilment, and cycle time.
• A strong AI-first way of working, with regular use of large language models as part of your thinking process and a willingness to keep improving.
• Excellent written and verbal communication skills, with the ability to tailor messaging for senior leaders such as a CRO, CFO, or Head of Operations.
• Comfort using spreadsheets and reporting tools; SQL knowledge is helpful but not mandatory.
• Experience in a B2B SaaS environment is preferred.
• Familiarity with NetSuite, Salesforce, or the corporate gifting/direct mail industry is an advantage.
• Some exposure to experiment design, attribution, pricing, or operational throughput modelling is desirable.

Why Join Us

• Join a team that uses AI as a practical productivity tool rather than a marketing slogan.
• Gain a broad view of how different parts of the company connect and operate together.
• Work with a small, senior Business Systems & Operations team focused on strategic cross-functional work.

Benefits

• Competitive pay plus generous stock options.
• Employer pension contributions through NEST.
• Affordable private medical insurance with mental health support and quick access to care.
• Flexible PTO that grows with tenure, along with extra flexibility for unexpected life events.
• A collaborative culture with ambitious, innovative, and enjoyable teammates.

Privacy Notice

Personal information submitted with your application will be handled in line with the Reachdesk Candidate Privacy Notice. The company’s privacy policy is available on its website.