Business Development Officer - PL Sales (Retail Banking Group)

Role overview

This position sits within the Retail Banking Group and is focused on telesales-driven business development for personal loan sales. The role is centered on meeting assigned monthly targets, improving conversion outcomes, and strengthening cross-sell performance while maintaining high service standards.

What you will do

• Work toward the monthly sales goals set for the role.
• Keep telesales efforts aligned with revenue and conversion targets.
• Create and execute telesales plans and objectives that support ambitious sales performance.
• Track, assess, and improve productivity, efficiency, and campaign outcomes.
• Support cross-selling initiatives across relevant products and offers.
• Review incoming leads and evaluate their potential.
• Convert qualified leads into completed sales.
• Update internal systems accurately after each customer interaction.
• Process customer requests and offers through the appropriate workflow.
• Follow up persistently with internal teams when requests are delayed or unresolved.
• Handle customer concerns promptly and escalate unresolved issues to the team leader.
• Keep complete records of approvals, customer requests, and activity reports.

What we are looking for

• A university graduate.
• 1 to 2 years of experience in a comparable work setting.
• A background in marketing is preferred.
• Strong sales orientation with a customer-first approach.
• Ability to think creatively and remain effective under pressure.
• Strong presentation and communication skills.
• A collaborative team player who is driven by results.
• Commercial awareness and sound business judgment.
• Analytical ability and comfort using computers and systems.
• Flexible, adaptable, and versatile in approach.

Additional information

This role requires a strong focus on telesales execution, lead management, customer follow-up, and internal coordination to ensure service quality and conversion targets are met.