Business Analyst - Mobile App Process Consulting

About the Role

We seek a seasoned Business Analyst or Product Manager with 8 to 12 years of experience, specializing in eCommerce and customer-facing mobile applications. This position is based in Bangalore with a hybrid work mode and immediate joining required. The successful candidate will be responsible for enhancing the mobile customer purchase journey, focusing on bottom-of-the-funnel stages to elevate conversion rates and customer satisfaction.

Key Responsibilities

• Collect, analyze, and thoroughly document business and functional requirements related to customer-focused mobile applications.
• Collaborate closely with product owners, UX/UI designers, engineering teams, and stakeholders to define and prioritize product features and improvements.
• Lead initiatives aimed at optimizing critical stages such as Cart, Checkout, Payment, Order Confirmation, and Post-Purchase experiences.
• Convert business needs into detailed user stories, define acceptance standards, and prepare functional specifications.
• Take part in roadmap planning and feature prioritization exercises to align with business goals.
• Use data analytics and user feedback to recommend enhancements that improve customer experiences and conversion metrics.
• Coordinate cross-functional team efforts to ensure timely delivery and quality of product functionalities.
• Support User Acceptance Testing (UAT) by validating outputs against outlined requirements.
• Maintain the quality of the customer experience across Android and iOS mobile platforms.
• Engage in Agile and Scrum processes including sprint planning, backlog grooming, and demonstrations.

Essential Qualifications and Skills

• 8 to 12 years of relevant experience in business analysis or product management.
• Proven expertise with customer mobile apps and eCommerce platforms.
• Deep understanding of the purchase journey, especially areas like shopping cart, checkout, payment methods, order processing, and after-sales support.
• Experience in requirements gathering, user story creation, and managing backlogs efficiently.
• Strong familiarity with Agile and Scrum frameworks.
• Excellent communication and stakeholder management capabilities.
• Ability to analyze data and improve customer engagement based on insights.

Preferred Skills

• Familiarity with digital commerce or retail industry platforms.
• Experience with analytics tools such as Google Analytics, Firebase, or Adobe Analytics.
• Knowledge of A/B testing and strategies for conversion rate optimization.
• Understanding of payment gateways, digital wallets, and online checkout systems.
• Experience with the lifecycle management of mobile app products.

Education

A bachelor's degree in Engineering, Computer Science, IT, Business, or a related discipline is required. An MBA or certification in Product Management is advantageous.